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Dell Inspiron 15 5565 Troubleshooting
Audio port is not working
Your headphones are producing little to no sound when connected to the laptop
Headphones aren't working
- Test your headphones are working by using them on a different device
- Make sure the headphones are in the right jack and plugged in all the way
- Check that your volume is not muted or turned down
Internal system not working
- Restarting your computer will close all applications and clear RMA which will stop any program that may be causing your issue
- Run an audio troubleshooter that will search your computer and fix anything causing audio problems automatically
Selected wrong default audio
- Your computer may be playing the audio through another proof your laptop
- In settings, select your headphones as the default sound
Charging Port Not Functioning Correctly
The charging port is either not taking a charge or is only taking a charge at an angle/strange position.
Debris could be in the charging port.
- Ensure the charging port is clear of all debris that could be causing charging issues, take a brush or even a toothbrush and clean out the charging port, if this does not work move to cause 2.
The wiring on the charging port itself is either broken completely or damaged and will need to be replaced.
- If this is the case, order a new part and follow the steps on the manual on how to replace the port.
Device doesn't turn on
The device does not turn on or works only when its charging
The battery is old
- Replace the battery
The laptop overheats quickly
- Remove the dust from the ventilation ports
- Close unnecessary apps
- Put devise on a cooling pad
Dead/Stuck Pixels
There is one or multiple pixels not working on your screen
Dead/stuck pixels
- Determine if your Pixel is dead or stuck
- Dead pixels usually appear as a black dot and are permanently off
- Stuck pixels usually appear red, green, blue or yellow
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