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Computer won't power on
After pressing the power button, the device fails to power on.
Faulty Adapter
If the device shows no signs of turning on even after making sure the adapter is plugged in, you may have a faulty adapter. It's recommended to purchase a new one.
Faulty Battery
If the device only powers on when the adapter is plugged in. You may have a faulty battery. Refer to our repair guide to replacing the battery.
Computer won't boot
Computer brings you to an error message instead of loading the operating system.
Hard Drive Failure
There is a possibility that the current user turned off this device by pressing the power button, instead of going through the shut down system. Doing this could cause the hard drive to get an error on it. You may want to consider purchasing a Windows DVD specifically for Windows Vista. If the hard drive still fails after booting through the DVD, you will have to replace your hard drive. Refer to our guide.
RAM Failure
If the computer crashes often, or makes a beeping noise while trying to boot up. Your RAM may be failing. Try installing RAM onto the computer.
Computer is Overheating
Your hear the fans running for extensive amounts of time, and the computer randomly turns off without warning.
Excessive Dust in Vents
This device has vents in the bottom and sides to allow air to flow. If the vents are not clean, the fan cannot cool the components properly. If there is dust in the vents, use a can of compressed air to blow dust out of the area.
Fans Aren't Working
The fans in the computer are used to cool down the processor. If the fans are not functioning correctly, then the computer will overheat very quickly. Refer to our guide on replacing fans.
Audio Issues
It's difficult to hear audio through the computer.
No Sound/Distorted Sound
Plug in a pair of headphones or speakers into the audio jack. If sound is emitted, the speakers may be broken.
No Sound Through Headphones or Speaker
The audio jack may be loose, make sure to plug the device in all the way. If not, the audio jack port may be broken and will have to be replaced.
Keyboard Issues
Your keys often get stuck or won’t type when pressed.
Debris Under Keys
Often dust and other particles can get stuck under a keyboard causing keys to stick and be nonreactive. Use compressed air to try and clean out under the keys, or remove the keys and clean with a paper towel. See our guide on how to remove keys.
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