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Blu-ray player will not turn on
The Blu-ray player will not turn on after pressing the appropriate button
Power cord is unplugged
Ensure the power cord is securely plugged into a functioning outlet.
Power cord is damaged
If the power cord is plugged in and the outlet is properly supplying power, the power cord may need to be replaced as shown here.
Blu-ray player does not start playback
There is a disc in the Blu-ray player, but the Blu-ray player is not recognizing it
Playable disc is not inserted
Ensure a playable disc is inserted. Check the disc type, color system, and regional code. If this information is unknown, try inserting another disc to determine whether the problem was the disc or the player.
Disc is not oriented correctly, or is dirty
Place the disc on the disc tray correctly inside the guide, with playback side down. Also ensure the disc is clean.
Laser lens is dirty or damaged
If a playable disc is inserted correctly and the Blu-ray player is still unable to read it, then the laser lens that reads the disc is possibly covered by dust or damaged. To access the device's disc drive, follow the steps shown here.
Disc tray will not open
The Blu-ray player will power on, but the tray will not open while on
Disc tray is being blocked from opening
Make sure that there is nothing obscuring the tray from fully opening. If there is a mechanical sound even when the tray does not open, then there may be internal blockage. To access the device's disc drive, follow the steps shown here.
Disc tray motor not working
If there is no blockage and the tray will not open, you may need to replace the motor responsible for opening and closing the tray. To access the device's disc drive, follow the steps shown here.
No video or audio output
The Blu-ray player is on and able to read the disc, but there is no image or sound
Files are not recorded in a format that the unit can play
It is possible that the player will recognize a disc and attempt to play it, but the content on the disc is in an unreadable format.
HDMI cable or Audio/Video cables not properly connected
Check to make sure that the Blu-ray player is properly connected to the TV. If your TV has an HDMI port, then ensure the HDMI cable properly connects the Blu-ray player to the TV. If not, make sure that all of the Audio/Visual jacks are plugged into the correct ports.
Damaged HDMI or Audio/Visual cables
It is possible that the cables are properly connected, but are damaged. In this case, new cables are needed to connect the Blu-ray player to the TV. To access the device's motherboard, follow the steps shown here.
Damaged output jacks
If new cables have been used and there is still no video or audio output, the jacks may be damaged and in need of replacement. To access the device's motherboard, follow the steps shown here.
Unit unresponsive
The player freezes up, or is unresponsive to any user input
Unit froze up
If the Blu-ray player has frozen up and has become unresponsive during use, unplug the power cord, wait a few seconds, and plug it back in to reset the system.
Buttons not working
If a button is stuck and will not depress, or if the unit is unresponsive to a specific button, the button may need replacement. To access the device's motherboard, follow the steps shown here.
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UW Tacoma, Team 1-1, Rose Winter 2015 Mitglied von UW Tacoma, Team 1-1, Rose Winter 2015
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16 Kommentare
None of this is helping my new Sony Blu-ray player to unfreeze....
Won't turn off, open drawer or have any remote response.
It's a Sony 3500. Any ideas? Please.
proudpaisley - Antwort
I am a BP220 owner and have had the "unit suddenly becomes unresponsive" problem referred to above, ever since I have owned it. The "solution" offered above is not a fix, but a half-assed workaround. -- What if almost every time you wanted to use your computer to get on the internet, it suddenly froze up and all the manufacturer offered as a solution was to unplug it, wait a few seconds, and then plug it back in. -- Or if your car always suddenly died after driving 50 miles, all the manufacturer offered as a solution was to disconnect the battery, wait a few seconds, then reconnect it???
Since LG has admitted it is a "known issue", then there should have been a recall to either repair or replace the devices for which the problem exists.
Michael Donehoo - Antwort
i agree with Mr Donehoo its a BS response to give a band-aid fix for something thats gonna happen again 5-10 mins later a recall or software update could fix it
Michael Cleary - Antwort
what about unresponsive to connecting to wifi
Julie Dam - Antwort
I have 2 of these doing exactly the same thing. This has been an issue for more than a year. Yes unplugging and restarting works temporarily but when are we going to get an actual fix for this? Do I have to replace both players for something that actually works as it’s supposed to?
coffeeaddictsmith - Antwort
Has there been a fix or recall for this? Mine I see doing the same thing everytime I try to open Netflix!!
aewer91 - Antwort
If being frustrated on your day off while your trying to watch a move that keeps freezing is your thing….. then LG is the blue ray player for you
thomas moojelski - Antwort
I have sound in every language but English it says digital mode dts instead of don't sound like the other language modes
Vicky Roberts - Antwort
Sorry to say I had the same problem. The LG would freeze up and nothing I did would get it to start except turn off and FF to the stopping point. I fixed it today. I picked up the cheapest Blueray I could find and got a 5 year no questions asked free replacement
rwayne1664 - Antwort
The motor on my LG Blu-Ray player stopped and now unit does not recognized any discs…CHECKED IT OUT BUT MOTOR DOES NOT SPIN - WHAT A WASTE AFTER 4 YEARS OF OWNING BUT ONLY USED 7 TIMES…
germain59 - Antwort
LG bdp bp250 fully dead. No power on. Nowhere got solution to me. Even LG manufacacturer
safi Alam - Antwort
My player the tray can not open when I push the Open
button the display show LOC
What happen.
U Aung Thinn - Antwort
I'm so !#^&@@ that my lg blue ray has no audio but it has video but if I play a regular DVDs it's fine!!! What the f…k is there problem
mark wallace - Antwort
I bought this DTS HD over a year ago and have only used it a few time. Suddenly it won't receive power from either the remote or power button. What could be the problem?
Anthony Beltz - Antwort
I have the LG BP120. I recently upgraded to an Onkyo AVR and a Samsung S90C TV (both 2023 models). My LG Blu-Ray player would provide video, but no audio. I updated the LG's system software and then reset the audio output to BitStream. All working perfectly now.
TelemarkTumalo - Antwort
I agree LG needs to step up and make proper compensation A band-aid fix is not a solution to the problem
Taylor Black - Antwort