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Microsoft Surface Pro 4 Troubleshooting

This is the fourth generation of the Microsoft Surface Pro.

Surface Pro 4 Does Not Respond When Power Button Is Pressed ¶ 

If you tried powering on your Surface Pro 4 but the device doesn’t respond or it turns on and then off, the problem could be caused by a number of issues including being stuck in sleep mode or having a low battery.

Broken Power Cord ¶ 

Replace the power cord

If the LED light in the tip of the power cord does not turn on when the Surface Pro 4 is plugged in to an outlet, then there may be a problem with the power cord itself. In that case, you would need to replace it.

Surface Pro Won't Turn on or Is Stuck in Sleep Mode ¶ 

Step 1. Force Restart

Hold down the power button on your device for at least 30 seconds and then release it. Press the power button once to turn the device back on.

If this does not work proceed to step 2.

Step 2. Two-button Shutdown

Hold down the power button for 30 seconds and then release it. Hold down the device's power button and its volume-up button for at least 15 seconds then let go. Wait 10 seconds, and then press the power button to start up the device.

Step 3. Replace Power Button

If the above steps do not work, you may have a faulty or disconnected power button.

Replace the button and test to see if the Surface Pro turns on.

Surface Pen Does Not Work ¶ 

Normally, your Surface Pen will allow interaction with the screen of your Surface Pro. If you attempt to use the Surface Pen and the Surface Pro does not respond or responds in an unexpected manner, there may be an issue with the pen.

Broken Pen Tip ¶ 

Check if the pen tip is scratched or broken. If it is broken you can purchase a replacement kit at various electronics retailers.

Pen Is Not Connected to Bluetooth ¶ 

Go to the Bluetooth settings on your Surface to ensure that that Bluetooth is enabled and your Surface Pen is connected to Bluetooth.

If it still doesn't work, go to Settings, select the device and click Remove Device. Then pair the pen with the Surface by holding the top button on the pen for seven seconds and then select Pair on the Bluetooth device list.

Pen Battery Needs to Be Replaced ¶ 

You might need to replace the battery for the pen. To do this, twist the cap counterclockwise and pull it off of the pen. Remove the battery and replace with a new AAAA battery. Replace the cap.

Surface Battery Won't Charge ¶ 

The Surface Pro 4 may have a battery issue if the battery level does not increase when it is plugged into a power source. It might display such messages as “Plugged in, Not Charging,” or “Battery Not Detected.

Battery Driver Issue ¶ 

Step 1. Restart

Restart your device by going to the Start menu. Click "Power," then click "Restart."

Step 2. Charge while device is turned off

If ‘‘‘Step 1 ''' does not work, turn off the device and plug in to a power source to charge for at least 30 minutes.

Step 3. Two-button Shutdown

If Step 2 does not work, hold the power button down for 30 seconds, then hold down both your device's power button and its volume-up button for 15 seconds, then release. Wait 10 seconds, then press the power button to start up the device.

Battery Replacement ¶ 

If the above steps do not work, your battery may be faulty. You will need to replace the battery.

Surface Display Does Not Work ¶ 

The Surface Pro 4 may have a screen problem if the screen turns blank during normal operation or does not respond to touch.

Screen is Dirty ¶ 

Clean your device screen with a lens cloth or other soft cloth.

Display Driver Issue ¶ 

Step 1. Restart your device

Restart your device by holding down the power button for 30 seconds, release, then press the button again to power it back on.

Step 2. Install updates

Install the latest updates on your device.

Step 3. Two-button Shutdown

If none of the previous steps worked, hold down the power button for 30 seconds, and then release it. Hold down both your device's power button and its volume-up button for 15 seconds, then release it. Wait 10 seconds, and press the power button to start up the device again.

Display is Broken ¶ 

If the display is damaged or faulty, you may need to replace the entire screen. Remove the old screen and detach the connector cables. Attach the connectors from the new screen and fit it into the frame of the device.

How about Element not found message that will not allow you to open internet?

cookerken - Antwort

How to fix element not found message on the Pro 4? The internet and none of the apps will open. Thanks!

cookerken - Antwort

Surface pro is connected to VDU. The big screen is fine but the actual surface pro tablet screen is showing upside down. Also lots of flickering when moving from applications

Beth McCartney - Antwort

My Surface Pro 4 is fully charged but will not work without the power cord connected, how can I fix this issue? If I unplug it will instantly go blank and will not turn back on unless I plug it back in and as I said it shows the battery is 100% charged.

Eddie Alderson - Antwort

This is my headache now.. Tried all manner of stuffs yet no result. Where you able to get it fixed? If yes can you share with me please.

katekevin02 -

my surface pro 4 pen will not allow me to use it’s full functionality. I am quite simple only able to press the top button which opens the sketch page. I am unable to use it other than that, I have checked if I need to update, changed batteries, replaced pen tip, ensured connection through Bluetooth of course and still am unable to get it to work. the pen is relatively new and I am unsure of whether it is a problem on my side or a faulty pen.

Shantelle Notice - Antwort

I have the exact same problem :/

octi lion -

The power bottom is not turn off and turn on too . do yopu know what is doing that to be on my surface pro tables . do you know to fix the sitck bottom on it .

lara toy - Antwort

Absolutely useful. Thanks a lot.

amir abdollahi - Antwort

A sometimes simple fix: Make sure your battery has the positive (+) terminal facing the twist off cap, and not the tip of the pen.

In other words, make sure your battery is inserted the right way!

Jay G - Antwort

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