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Schlechtes/fehlendes WiFi-Signal
Schlechtes oder verzögertes Video und gelegentlich fehlende Mitteilungen. Klingelton, Bewegung oder Livebild verbinden sich nicht oder brauchen mehr als ein paar Sekunden.
WiFi-Router-Kanal ist überfüllt
Viele Router schalten automatisch auf die Kanäle um, die am leersten sind. Wenn das der Fall ist, muss er manuell umgestellt werden. Stelle sicher, dass er aktiviert ist, indem du diesem Link folgst: https://www.howtogeek.com/197268/how-to-...
WiFi Router ist schlecht platziert
Wenn der Wifi-Router schlecht platziert ist, kann das zu einem schwachen oder ganz fehlendem WiFi-Signal führen, da Router nur eine begrenzte Reichweite haben. Wenn das der Fall ist, platziere deinen Router so, dass er sich in der Nähe der Ring Doorbell befindet.
Unzureichende Stromversorgung
Die existierende innere Türklingel klingelt nicht richtig oder die Ring Video Doorbell funktioniert ein paar Mal gut und dann nicht mehr.
Niedrige Spannung
Unter Umständen ist die Spannung für die Ring Video Doorbell nicht ausreichend. Sie braucht mindestens 3900 mV, um korrekt zu funktionieren. Du kannst die Spannung kontrollieren, indem du die Ring App öffnest, Ring Pro und dann den Gerätezustand auswählst. Wenn das das Problem nicht regelt, musst du eventuell den Kondensator austauschen, wie das geht, wird in in folgendem Link beschrieben: https://support.ring.com/hc/en-us/articl...
Defekter Akku
Wenn sich die Ring Video Doorbell nicht einschalten lässt, ganz gleich ob sie eingesteckt ist oder nicht, dann kann das an einem defekten Akku liegen. Tausche den Akku mithilfe dieser Anleitung aus: Akkutausch bei Türklingeln von Ring (1.Generation)
Nachtsicht funktioniert schlecht
Die Videoqualität ist nur nachts schlecht oder nimmt nicht auf. Das System reagiert nur nachts nicht.
Defekte Kamera
Wenn die Kamera überhaupt nicht funktioniert und kein Bild zu sehen ist, wenn sonst alles an der Ring Video Doorbell korrekt funktioniert, dann ist höchstwahrscheinlich die Kamera defekt. In diesem Fall muss die Kamera ausgetauscht werden.
Langsame Internetgeschwindigkeit
Ein langsames Internet kann zu Problemen mit dem Livebild führen. Teste in diesem Fall die Internetgeschwindigkeit. Eine Mindestgeschwindigkeit von 2 Mbps für Uploads und Downloads ist für eine ideale Streamingleistung der Ring Pro und der Floodlight Cam empfehlenswert. Wenn das Problem weiter bestehen bleibt, solltest du ein Reset deines WiFi-Routers in Betracht ziehen. Dazu musst du nur 10 Sekunden lang auf den Reset-Knopf auf deinem Router drücken.
Schlechte Verkabelung
Eine schlechte Verkabelung kann dazu führen, dass das Video einfriert, oder dass es Probleme mit der Nachtsicht gibt. Kontrolliere in diesen Fällen die Verkabelung, um sicherzustellen, dass das Pro Power Kit korrekt installiert ist. Folgender Link ist dabei hilfreich: https://support.ring.com/hc/en-us/articl...
Kein Ton
Es sind weder Klingelton noch Mitteilungen zu hören.
Defekte Lautsprecher
Wenn der Lautsprecher überhaupt nicht reagiert und kein Ton zu hören ist, selbst nachdem kontrolliert wurde, dass der Ton sowohl auf der App als auch auf der Ring Doorbell aktiviert ist, müssen die Lautsprecher eventuell ausgetauscht werden. In folgendem Link werden die einzelnen Schritte dazu aufgeführt: Ring Video Doorbell Pro Speaker Replacement
Das Mikrofon ist nicht aktiviert
Das Mikrofon auf der Ring Doorbell ist eventuell nicht aktiviert und es wird daher keinen Ton empfangen oder gehört. Kontrolliere, dass das Mikrofon auf dem Gerät aktiviert ist, indem du auf die Ring Doorbell App gehst und die Mikrofontaste umschaltest. Wenn das Problem weiterhin bestehen bleibt, musst du eventuell das Mikrofon austauschen. In folgendem Link wird gezeigt, wie das geht: https://img.hsni.com/images/prod/alpha/p...
Klingelknopf reagiert nicht
Die Klingel reagiert nicht, wenn man auf den Klingelknopf drückt.
Der Knopf klemmt
Wenn der Knopf überhaupt nicht reagiert und weder klingelt noch dich auf der App notifiziert, selbst nachdem sichergestellt wurde, dass Ton und Mitteilungen sowohl auf der App als auch auf der Ring Doorbell aktiviert sind, dann muss der Kopf unter Umständen ausgetauscht werden. In folgendem Link wird gezeigt, wie das geht: https://support.ring.com/hc/en-us/articl...
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87 Kommentare
One of our Ring door bells shows at ‘stripey red’ picture. Have checked the wi-fi signal is okay, and done device health (all okay) any ideas ?
ajton - Antwort
This has been a pos since we bought it.
classact196805 -
My ring door bell just crashes and will not connect to my phone no matter how many times I've tries to reset it, even the reset does not work
Andy t - Antwort
My ring doorbell 2 isn’t connecting to my router! Wtf I have done everything but a hard reset! C/S are a bunch of idiots they repeat everything that I tell them!! My problem is not resolved yet
mick brown -
i have the ring 2 but my inside chime doesnt work. What do i do? i am running on battery power, do i need to buy another chime?
rochelle scott young - Antwort
I have Ring Video Door Bell for 5 moths , It stopped working . I called their tech support 3 times and they helped without any resuls. I cannt get bell sound on my regular house bell. Ring battery goes down, I cannot connect to it at my work
any help ?
pkirit20 - Antwort
Ring wired camera- Incoming audio is inaudible and very choppy. Visitor can hear me just fine. Suggestions?
Gus - Antwort
Disappointed that door bell charge wasn’t lasting 2 weeks, then ring said to check if charging. It was finally, very slowly. But then after charging, it lasted less than 2 weeks. The whole thing is only a few months old, and I made the mistake/choice of buying the network to play the bell around the house. So now I’m going to try the upgrade and hope that it works. Disappointing. Now it seems all the new ring.coms are hard-wired. I must be the last person to make the mistake of thinking battery-operated was easier. So disappointing.
L Weinberg - Antwort
All of a sudden my Ring camera starts recording after the motion. When someone walks up my stairs, the recording shows them walking into my house. Before, it showed them walking up the stairs. I checked my settings, and they are the same. Could the latest update have caused this?
Franko - Antwort
Ring is OK but over hyped.
Our cameras work intermittently so we might see a delivery truck but not the delivery from other cameras. Add to the fact that when I get an alert on my phone it is way to late to report a break in or damage to my home/intruder.
Installed a Wi-Fi extender from Ring, don’t waste your money-it didn’t help.
All of our electronics get full service at every camera placement but Ring cameras don’t.
I suppose you get your monies worth? Or maybe not??
Sent many E-mails to Ring and like so may others, never got a response.
I’ll depend on ammo in addition to Ring products!
utilitiesmechanic@gmail.com - Antwort
Why does Ring seem to NEED access to my phone's microphone before they allow me tp SEE my live view?
Live view works perfectly, but as soon as I revoke access to my phone's microphone (something I personally do NOT need ) the live VIEW no longer functions!
Why?
Am I only allowed to use their product if they can listen in on everything via my phone?!
Xxx Xxx - Antwort
My motion alert has NO sound when someone is at the door alerts are vibrating instead I want sound. …been trying to fix this for weeks. ..installed in another phone same thing NO sound please help.
catherineknowles123 - Antwort
Have serious problems with delay of push and chime doorbell. It is so upsetting and happened after couple of months in operation. Now considering to take equipment off and use alternative as it is super annoying that someone comes knocking at the backdoor as the bell didn't chime. Bad product.
Robert Feenstra - Antwort
Anytime I try to talk by using the microphone, the video stops and has to restart again. What can I do to fix it?
Blaire Morgan - Antwort
can not connect to WiFi it will not connect to new WiFi spectrum
Paulette Obertz - Antwort
Can not connect to WiFi spectrum. changed my net work and it does not pop up
Paulette Obertz - Antwort
Doorbell is not seeing hardwired power and is now only on battery. It was working fine with hardwire power before. Checked voltage at doorbell and is fine. Help please.
Brendon Smith - Antwort
Having a similar problem low voltage at doorbell bought new Transformer but only reading 5volts what voltage are you getting Breedon.
Fred
pajo100 -
Video recording doesn't show on the app. Audio is recorded. Can use Live View as intended via app. Video can be seen online via ring.com. I have a paid subscription. Confused.
Jeffery Smith - Antwort
Ring doorbell 3 days old no sound from phone to bell so cannot talk to whoever is,at door!!! I have tried “toggling" mic button but nothing I have tried has worked!! Very frustrating
Christina Murray - Antwort
I am having this same issue. Did you get it resolved?
Danyelle Repsher -
After installation of the doorbell, there was an audible alert whenever someone came near - now there is no audible alert - what happened?
Sharon - Antwort
I cant get any response to my ting 2 on my phone
maureenrobertsis - Antwort
The Ring App is stuck on a constant security video which I can't get out of unless log in or set up a new account! Why after 9 months of usage has this occurred?
Karen weller - Antwort
I'm not able to talk to people at my door using the ring doorbell. The ring app has permission to is my phone's microphone.
andreawilliams71 - Antwort
When I click on Doorbell it won’t find it. It says doorbell not found
judy.hill - Antwort
My Ring Doorbell no longer alerts my phone, when someone rings the bell. I recently got a new phone, Google Pixel 4, and it started around the same time. I've uninstalled the app and I've restarted my phone, but to no avail. Could you please help?
roxyred313 - Antwort
Plunger type old doorbell hums loudly , I replaced transformer because voltage dropped to 13 volts . I have 20 volts now but still hums and plunger coil gets pretty warm. Anyone know how to resolve this ? Everything else works great with this but battery wont last if I don’t get it hardwired.
thewilliams - Antwort
Currently my ring doorbell camera not working. Why?
Kuriakose Ouseph - Antwort
Everything operates fine apart from the camera picture is blurred
stubedoo.sr - Antwort
My wired ring video doorbell chimes intermittently without pressing the button, and no “spinning” activation indicator on doorbell. Any ideas
Rich M. - Antwort
I can receive audio on my ring door bell, however, the person at my door cannot hear me. What to do.
Jan - Antwort
Person at door cant hear me either…did you get it figured out.
I have Ring video pro.
ALISON DOLIVO -
I have switched off the power. Do I need to do anything?
Kajal Go - Antwort
6 times in the last 2weeks ring has detected a motion at exactly 2.45am but there is nothing there.
Jane - Antwort
Unfortunately that is all wrong my problem is it's not doing anything at all it says its connected but it isnt
jamiechoward - Antwort
Ring doorbell is not worth the money. I have 128 MPS. All it does is sit and spin showing “Activating Device”. It is 10 feet from my Night Hawk router.
Scott Sharp - Antwort
I recently discovered that my Ring app could no longer go into "Live View" mode whenever I was connected to my Verizon network (i.e. Mobile Data). It worked fine when I was on my home network, or at a free WiFi location (like a restaurant), but NOT when on Verizon's Mobile Data network. I tried it on my wife's phone (same exact make and model, Samsung S10) and it worked fine. I compared our "settings" in the Ring app . . . nothing noticeably different. Then I went and checked the settings for Mobile Data. My phone had the "Data Saver" feature turned-on, hers did NOT. I turned-off "Data Saver" and, viola . . . my phone can now go into "Live View" mode :-) I've had this mode turned-on for as long as I can remember, so, something at Verizon (or in the Android OS) must have changed in the past few weeks.
Jim Bach - Antwort
Have a ring 2, motion alert go’s off at least 20 times a day with no activity around. Have watched out the window as alert sounded and nothing. If I would have known the problems with this product I would not have bought it. Any one I talk to who say’s they are thinking of purchasing one I tell them to buy a different brand or none at all.
daniel.simunich - Antwort
My ring doorbell 2 won’t connect anymore password the same but not wanting to connect! Wtf! The idiots in c/s are just about useless I’m sorry to say. All the did is repeat everything I told them! The ring device should be able to be set up online with out using the ring device it’s self! My $20 bucks Wyze cameras working fine! But the expensive ring not working at all! I have 2 year warranty and I’ll see if I can talk to a live person.
mick brown - Antwort
My door bell doesn't work unless it's on a charging wire even with fully charged batteries
Veronica Longoria - Antwort
my doorbell light remains lit.
medic773 - Antwort
pressing the ring doorbell wont trigger my wired doorchime
df8505 - Antwort
I have already changed password a few days ago and once again it is asking to change password and NOT allowing me to view my door I need instructions on how to remove this!
Leslie Zimmerman - Antwort
I cannot access my account to get it working. My email and password is accepted. It says it will text a verification code but i never receive it.
David Heuman - Antwort
All ring products have terrible Wi-Fi radios…
They must have used the cheapest solution.
Forget watching current live video, it's a mess. Lagging, smearing and tearing of video is common. Amazon SHOULD step up and repair this poor quality product, but I'm not holding my breath…
paul langis - Antwort
I have two video ring doorbells, both with issues.
Backdoor – Ring Video Doorbell – Basically works but the circular light is constantly on which drains the battery very quickly.
Front Door – Ring Video Doorbell 2 – Has stopped working altogether. Cannot set up the device with a fully charged battery. Have checked the battery and there is 1v, 2v & 3v from the various terminals. The circular light does not operate.
Please advise how this can be fixed?
Russell Briggs - Antwort
The recorded video is running to fast. I have to press and hold down the time on the slide to stop it . And how do you make the picture bigger on the camera?
Yvonne Mumaugh - Antwort
why does my doorbell talk during the night
tonylittle4 - Antwort
when I jump onto live view on my PC I cant hear anything, but when I watch the recorded video of what I couldn’t hear on live, I could hear on the recorded video. please help
powlesstyler - Antwort
My ring camera gets stuck on “activating device” and always times out. this just started a few days ago. HELP!!!!
heather - Antwort
I got a new doorbell2 to replace the broken doorbell2. How do i replace it just simply remove an reassigned the same name on line?
Renato De Leon - Antwort
I have doorbell 2 and as 30 mins ago I keep getting ghost callers..bell rings, tells me motion etc but nobody there, also if there was , my porch light would come on and it doesn’t. Took battery out and rebooted but still happening..battery showing 60%
Alan Worrell - Antwort
My can not hear someone who rings the door bell when I try to talk to them? My audio button on my phone is enabled. What am I doing wrong?
scarabajal19 - Antwort
2 of my rings will show recent videos, but they wont show live. Get a 403 error.
tlsrentals - Antwort
Generation3 plus, the uploaded software is from generation 1 so the facilities for the motion zones are greatly reduced.
will explore other marks next week as I am fed up.
Patricia Marchand - Antwort
My ring 2 doorbell will not connect to the ring WiFi. A box comes up with ‘unable to join the network “Ring- 63032e” It does not give me any other options. Please help.
Carolyn Bryant - Antwort
rIing says recording subscription inactive. What do I do lto fix it?
Mary Jane Cruz - Antwort
i installed a ring doorbell pro following all the videos, the ring works perfectly but my existing digital doorbell chime does not. If I install the diode like the instructions say, the doorbell goes off constantly, when I remove the diode the doorbell does not work. Any suggestions???
Kinley, Raymond - Antwort
My phone battery says battery low on appliance. Chargw it up my phone battery green fully charged when I reconnect to front door my phone shows battery needs charging! Help please
Gale Nie - Antwort
Hmm something went wrong.The action you selected is not available at this time.
What does this mean?Why do you get
meyricda - Antwort
WIFI connection dropped out because I have Virgin WIFI which is poor and now I have a signal again it will not reconnect
hurlconst - Antwort
We can hear people talking but they can’t hear us
Lesley rhodes - Antwort
This product is very expensive an extremely unreliable wish we'd never got involved
Nick Ludgrove - Antwort
my Ring Doorbell 2 when in disarmed mode still is detecting and alerting from my other two cameras
Paul Zaner - Antwort
My Ring doorbell only rings outside so cannot be heard inside just a faint hum on phone. How can I make it “ring” indoors?
ziggycritt - Antwort
I can not hear anything no audio on my ring doorbell outside my home
Retta's Closet - Antwort
So when someone rings the door bell I am able to connect with my phone. I can only hear them and they can not hear me talking inside the home
Joey - Antwort
Can’t hear people inside when I talk
Ronnieallen - Antwort
Installed a ring 2 doorbell this morning, when the live button is pressed it never opens. If the doorbell button is pressed and the someone is at door message comes and you hit that it opens. What would cause it to not open with just the live button.
Aqeel Bateman - Antwort
My Ring door view cam is useless,works when it feels like it. I’m not getting notifications on my iPhone when someone comes up to the door even though the settings are right. Very disappointed ?
stevesmith103 - Antwort
My code is being sent to a wrong number
Carol Edey - Antwort
our ring doorbell has only been in afew days. now when someone rings they get a message, “sorry we cant come to the door, please leave a message” this goes out from the doorbell speaker, ive no idea how to stop this
PLEASE CAN SOMEONE HELP
sue smith - Antwort
Ring Video Doorbell (1st generation) light does not light up or spins
George Baxter - Antwort
Hi my ring door bell will not record sound
white_sue1 - Antwort
Unable to look at live and answer when someone rings the bell
mandngaz - Antwort
Why is it when I press on live view and the microphone to hear outside it goes off no sound at all
Kazzie iveson - Antwort
I used to be able to move the camera slightly via the app to get more of a peripheral view (both left and right) from my ring doorbell but it all of a sudden stopped being able to do that. I'm Not sure why...
Nursenatti - Antwort
microphone does not work
garygwynn - Antwort
I cant see my videos no more you have change the settings i dont want to bye 6 months or a year i justvwant see my videos please can you change this back thank you
Peter Robson - Antwort
I justcwant to see my videos i do not want pay 6 month or a year please can you change this setup back thank you
Peter Robson - Antwort
show front door on pc how to access skill
pat.anderson713 - Antwort
I have 5 echo devices including an echo show. If someone rings the doorbell my echo show opens live view. I’ll get a message on my iPad and iPhone but I do not get a doorbell ringtone on any of my devices. I used to but it has stopped I don’t have an Apple Watch. I’ve tried almost every suggestion posted. Can anyone help?
BillK - Antwort
Sync module off line
Blue light flashes then steady then green flashes. Can't fin d reset button
We had to change wifi all co nnected ok
What now all at a loss.
Rita Symes - Antwort
Images have turned pink. Any ideas?
Joan Wright - Antwort
My Ring doorbell notifies as if there is movement at the door but there is no one at the door. Confirmed by camera.
Carrie Vanek - Antwort
When the bell is pressed it takes about 1 minute before the chimes ring
jbdempsie@aol.com - Antwort