Das Chromebook schaltet sich nicht ein
Leerer/kaputter Akku
Das Erste, was du kontrollieren solltest, wenn sich dein Chromebook nicht einschalten lässt, ist der Akku. Verbinde das Chromebook mit einen Ladegerät, lasse es mindestens 30 Minuten bis eine Stunde lang aufladen und versuche dann erneut, es einzuschalten.
Schwarzes Display
Bei einem "schwarzen Display" ist das Licht der Einschalttaste zwar an, aber das Display bleibt schwarz.
Versuche zunächst, dein Chromebook auszuschalten, indem du die Einschalttaste 6 Sekunden lang gedrückt hältst, und es dann wieder einschaltest. Wenn du dein Gerät nicht ausschalten kannst, dann lass es so lange laufen, bis der Akku leer ist und es sich ausschaltet. Lade den Akku dann wieder auf und schalte das Gerät ein.
Wenn das nicht funktioniert hat, führe einen Reset deines Chromebook mit folgenden Schritten durch:
- Schalte dein Chromebook aus.
- Setze eine Büroklammer in das Reset-Loch, das sich bei den hinteren Füßen auf der Unterseite des Laptops befindet.
- Drücke auf die Einschalttaste, während du die Büroklammer hineindrückst.
Überhitzter Computer
Wenn das Licht auf der Einschalttaste beim Anschalten nicht aufleuchtet und sich die Unterseite des Computers sehr heiß anfühlt, ist dein Computer möglicherweise überhitzt. Warte ein paar Minuten, bis er sich abgekühlt hat. Ziehe das Stromkabel vom Laptop und lasse ihn eine Zeitlang stehen, ohne dass die Lüftungsöffnungen in irgendeiner Form verdeckt sind. Warte mindestens 10-15 Minuten und schalte dann deinen Computer wieder an. Wenn er normal hochfährt, war dein Computer zu heiß. Versuche, dein Laptop auf einer festen Oberfläche zu benutzen, um in Zukunft ein Überhitzen zu vermeiden.
Fehlerhaftes Betriebssystem
Wenn dein Computer beim Anschalten die Meldung "Betriebssystem nicht gefunden" anzeigt, ist dein Betriebssystem möglicherweise fehlerhaft. In diesem Fall musst du Chrome OS neu installieren, um das Problem zu beheben.
Folge dem Artikel Chromebook wiederherstellen von Google, um Chrome OS neu zu installieren. Wenn der Fehler danach weiterhin besteht, lies weiter.
Kaputte Festplatte
Wenn beim Drücken der Einschalttaste Lichter aufleuchten, aber Chrome OS nicht lädt, ist unter Umständen die Festplatte deines Computers kaputt. Auf dem Display wird die Meldung "Kein Betriebssystem gefunden" angezeigt. In diesem Fall wirst du die Festplatte ersetzen müssen.
Kaputtes Motherboard
Wenn beim Drücken der Einschalttaste keine Lichter aufleuchten, selbst wenn der Akku geladen ist, ist dein Motherboard kaputt. Wenn es noch durch die Garantie abgedeckt ist, schicke den Laptop zur Reparatur an den Hersteller.
Computer verbindet sich nicht mit dem Internet
Falsches WiFi-Passwort
Wenn sich dein Computer nicht mit dem Internet verbindet, ist vielleicht das WiFi-Passwort, das du eingegeben hast, falsch oder wurde kürzlich geändert. Versuche, das Netzwerk-Passwort erneut einzugeben.
Kaputter oder falsch eingestellter kabelloser Router
Wenn sich dein Computer nicht mit dem Internet verbindet, kann das auch an deinem Router liegen. Versuche, ein anderes Gerät mit dem gleichen kabellosen Netzwerk zu verbinden. Wenn dieses Gerät auch Probleme mit der Verbindung hat, setze den Router zurück und kontrolliere, ob alle Kabel richtig eingesteckt sind. Wenn sich Geräte nach dem Reset immer noch nicht mit dem Router verbinden lassen, ist der Router defekt oder dein Internetanbieter hat eine technische Störung.
Der Akku lädt nicht
Kaputte Steckdose
Falls sich dein Laptop nicht auflädt, wenn es an die Steckdose angeschlossen ist, kann das an einer kaputten Steckdose liegen. Schließe ein anderes Gerät an die gleiche Steckdose an. Wenn das andere Gerät keinen Strom kriegt, ist deine Steckdose kaputt. Wenn das andere Gerät allerdings mit Strom versorgt wird, versuche es mit einer anderen Anleitung in diesem Abschnitt.
Kaputtes Stromkabel
Wenn der Computer einen funktionierenden Akku nicht auflädt, kann das an einem defekten Stromkabel liegen. Die einfachste Methode, um das herauszufinden, ist, sich ein identisches Stromkabel auszuleihen, um deinen Laptop zu testen. Wenn sich der Akku mit dem ausgeliehenen Kabel auflädt, ist dein eigenes Stromkabel defekt. Du kannst du dir einen neuen Netzadapter besorgen.
Alter Akku
Wenn der Computer mit einem eingesteckten Stromkabel normal funktioniert, sich aber ausschaltet, sobald das Kabel ausgesteckt wird, dann ist der Akku kaputt. Der Akku deines Laptops verliert nach einem Jahr zunehmend die Fähigkeit, sich aufzuladen und geht schneller zur Neige. Ersetze den Akku durch ein identisches Modell.
Der Computer kühlt nicht ab
Blockierte Lüftungsöffnung
Wenn die Lüftungsöffnungen des Laptops blockiert sind, wird der Laptop zu heiß. Stelle sicher, dass die Lüftungsöffnungen in keinster Weise blockiert sind. Wenn der Computer immer noch heißer als gewöhnlich bleibt, lies weiter.
Verstopfter Lüfter
Wenn der interne Kühlungslüfter durch Staub verstopft ist, kann er das Innere des Computers nicht mehr kühlen. Reinige ihn mit Druckluft. Wenn das Gerät immer noch heiß läuft, lies weiter.
Der Computer ist zu langsam oder reagiert nicht auf Input
Das Gerät überhitzt
Wenn dein Gerät zu heiß ist, läuft das Betriebssystem langsamer. Kontrolliere die Unterseite des Gerätes, um zu sehen, ob es ungewöhnlich heiß ist. Fahre den Computer herunter und lasse ihn abkühlen. Wenn sich dein Laptop danach immer noch überhitzt, sieh dir den obigen Abschnitt "Der Computer kühlt nicht ab" an.
Zu viele offene Programme
Wenn du zu viele Tabs auf einmal offen hast, verlangsamt sich dein Computer. Schließe ein paar Tabs und kontrolliere, ob der Computer dann wieder reaktiver ist. Starte den Computer neu, wenn das nicht der Fall ist.
Mangelnder Speicher (RAM)
Bei Chromebook ist dies kein gängiges Problem, aber wenn dein Computer langsamer als üblich läuft oder häufig abstürzt, hast du möglicherweise nicht genug RAM.
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67 Kommentare
Screen is black but I can see the start up page very faintly. It flickered before and corrected it self,museums to have happened when opening or closing the lid. Now permanently dark screen
Isabella Grubb - Antwort
Did you find a solution? I have the same problem, and just wondered if it could be fixed??
Sammie Beene -
i have the same issue and i think its part of the wiring. samsung didnt put any quality into the chromebooks so they fall apart too easily
Duncan -
Your brightness it probably low try pressing the key that resembles a sun the bigger key is to make the screen Brighter while the key that resembles a smaller sun makes your screen dimmer.
Benyah Andressohn -
Same issue, it is really frustrating. I thought the screen burn out but it’s probably the wiring
Taylor Foster [Student HBHS] -
For me it was the ribbon cable for the screen.
Gabriel H -
Mine is not even 3 months old and I have this issue. Cannot locate the ‘reset hole’. Very annoying!
Stephanie Kohrs -
My chromebook wont charge with any charger, and we bought new ones too, but it still won't cooperate. It's been about two months now, and it still won't charge at all. Is there any saving my laptop?
Kryztof Man - Antwort
Your battery isn't dead and you charger works fine. Don't bother with the crap you read above. The reality is this notebook has a major flaw. The charging port is defective. Samsung is fully aware of this problem and even after you send it in for repair, they send it back after having done nothing to repair the problem. Why? Because they would have to replace the main board on every Chromebook 2 they have sold. I contacted attorney's from topclassactions.com to inform them of this criminal activity and so should you. We are doing what we can to start a class action lawsuit against Samsung. Email me at mthibaultfortcollins@gmail.com or contact the attorney directly at the website I have provided to join in.
Mike Tebow - Antwort
When I turn my cromebook on it just has a blank white screen and some how the feedback thing is on so I know it's working I just can't see anything other than a white screen.
Faith Thomas - Antwort
My laptop was working and then I got off it for a while until it shut off. When I turned it back on the screen is now gray and part of it had lines on it. No matter what I do the screen doesn't change. Any answers??
bridgettecoats1993 - Antwort
My wife's Samsung Chromebook powers up, but only to a grey colored screen with the top half of it a darker shade of grey, and vertical lines down the center.
Anyone find a way to recover from this?
Corrupt video driver?
Scott Fleming -
Strange design & lines in screen. Wont respond to hard reset.
Larissa - Antwort
the pin is broken on the power inlet...can i replace it..
shankinfrank - Antwort
My Samsung Chromebook won't turn on and it blinks white 1 time and sometime 2-4 times. I let it charge for 1 day but still not work. What does white light blinking mean?
trt - Antwort
I have a new-ish power adapter (3-4 months old), but it no longer charges my Chromebook 503C. The power indicator light does not come on when plugged in. I have left it plugged in (yes. I tried different electrical outlets) overnight, and still nothing. I hate to throw it away, as all my passwords are stored on it, and I like its (previous) ease of use.
Kris - Antwort
I have a Samsung Chromebook, model XE303C12 that won't turn on. When I plug in the charger, the light near the charger port is green, but I cannot get the device to turn on. Any suggestions?
Sara Burnett - Antwort
What ended up happening to it? I'm having a similar problem right now
Meg May -
Does the screen turn on? If not the power button might be broken.
Gabriel H -
is there recourse for replacing battery as mine only works plugged in and immediately shuts down if disconnected. The notion its old battery should get replaced is obsurd since I have a cabinet of dinosaur devices that if i had felt like using would function,,,
jasonkubicko - Antwort
I log in with password and the screen goes black for 30-45 seconds, the reboots to the password page. Enter the password again and the process of going black and resetting continues. Cannot get into Chrome at all. For the heck of it I entered a bad password and it recognizes that the password is wrong.
Gregory Talley - Antwort
hi guys - i have had two issues with my chromebook - there is no reset button on my unit - issue 1 - browser froze up - non responsive - issue two - would not wake up from sleep mode.... letting the units battery run out solved both problems.....
dean - Antwort
I might be having the same problem. My screen will go completely black ad won’t respond to the power button. The power light will be blue. I try to charge the battery and push the power button but nothing. 8 to 16 hours later the screen returns and the batter is completely drained. This happens 4 or 5 times a year. I don’t have a reset hole to put a paper clip. Is the reset hole where the power cord plugs in? When this first happened I would panic thinking the chrome book was broken forever, but now I just wait and keep checking for the screen to return. Why does this occur?
Bee Dear -
The light on the base of mine lights up blue so I know it's charged but the screen stays black If I hold the power button the light turns off and the opposite happens when I try to turn it back on The light is blue so I know it's charged and it's not overheated
Marty - Antwort
What do I do. I have two papers to write by Monday
Marty -
The top left of my chomebook was loose and the bottom right was loose with the screw in it, when I was on my chromebook, my screen turned black and then when I got home and tried there were glitchy pixels whenever I tried to adjust the screen, then it shut itself off. I tried a second time but this time when it shut it self off it stayed off with no life in it, but the chromebook charging light can still go on when I try to charge it. Any solutions?
Patrick Harlow - Antwort
My screen is black and when i click the power button it doesn't turn on but when i hit the refresh button it open of a second and then goes black
Simran Panwar - Antwort
My screen is still blank? Can anyone relate. I've tried many things. Can you help me?
Andrea Gonzales - Antwort
I purchased a samsung chromebook 3 in January, it's fully charged but won't switch on. Is it the motherboard? Please help.
CHeryl - Antwort
Where is the power button on the Samsung Chromebook model code, xe500c13-kozus. Everytime I have opened it, it just came on. Ive never used a power button, and cant find one now. But, now when I open it, it stays black
George cullom - Antwort
My computer Samsung Chrome
Stopped with a page. Saying to
Call the 800 number and pay $199.99 or no internet???
jesse sanchez - Antwort
My chrome book is off then when I turn it on chrome steers to open but when it opens it goes to screensaver wallpaper there is no icons or log in just wall paper
Lawrence Reuwer - Antwort
My computer was just fine but as i was watching YouTube my computer randomly had a black thick line a bunch of colored lines over the black line and a white blinking line at the bottom…I have absolutely no clue what happened to my Chromebook !! i need help considering this is my first computer and i don’t know how to do a lot of things to fix this. PLEASE HELP !!!
ภเк๏lү - Antwort
The same thing happened to mine I really need
Kylee addicks -
My Samsung chrome book screen is turning white from the right to the left and if you touch it it gets worse…PLEASE HELP!! !
Kylee addicks - Antwort
Hi,
Installed Ubuntu on CB 500C, flashrom -w cr-48 bios successfully to the running Ubuntu machine, entered reboot and when the power button light came on the screen stayed powered off as well as fans and what seemed to be the whole board. I did make a backup using flashrom -R backup.bin, i have that backup on usb aswell as the cr-48.bin… I bricked it perfectly, or what seems to be perfectly considering I don’t know any key combo from here(if there is one). How do I reflash my CB 500C? I do have 8 pin prongger that I can hookup to my raspberry pi 2b, but I’m worried that reflashing from an external node may cause cpu interference, I am unsure about this further… Help?:)
Chrisis - Antwort
Brilliant, thanks :-)
Bobbie Garratt - Antwort
My chrome book HP is just flat out a black screen. When I opened it up yesterday, it’s been black. I’ve tried the power button and brightness but nothing will work. Can anyone help me?
Sam Gagliardi - Antwort
Thanks the first thing worked
Levi - Antwort
You made me Happy today. Thanks! You guys have some good information on here.
Anna Guthrie - Antwort
i cant believe i am the only one with this problem i have had this happen 5 or 6 times the last was about an hour ago tried opening and closing it many different speeds messed with the power button many times finally got it back on and now it seems samsung is in denial about it
sgmwilson - Antwort
My acer chromebooks screen is black but it still plays sound! I don’t know what is happening! I had dropped it before is happend so I feel like that must have had something to do with it
Cinnamon - Antwort
my Chromebook randomly turns off in the middle of me using it on full battery and then, proceeds to do it repeatably until you lose all faith in it and then its fine for a bit, but then it just happens again
Emma leann - Antwort
My chromebook is on but the screen is black it doesn’t show any messages of any sort and it’s been charging since 10pm last night 08/28/18 and I unplugged it the next day but the screen is still black what can it be and how can I fix this problem , by the way it turns justa black screen
Lessly Sandoval - Antwort
My screen is on but it is all black and I tried all sorts of ways to turn it off but nothing works
Aasaa - Antwort
My Chromebook won’t turn on. No matter what I do. Charged overnight, black screen. Hit restart and power, black screen. I DON’T KNOW WHAT TO DO. I CAN’T GO TO MY SCHOOL’S I.T. WHAT AM I SUPPOSED TO DO?!?!!?
Mary Kemp - Antwort
Chrombook stuck in sleep mode I assume won’t power on but blue light is on by the charging port …. suggestions
Two 0' Clock High - Antwort
Chrome book won’t power on , fully charged , Blue solid light by charging port….. suggestions ?
Two 0' Clock High - Antwort
No matter what I do, it remains black. The light thing that shows when it’s on is lit. ;-;
Emma Colley - Antwort
My asas Chromebook will not start up. When I open the lid the chrome emblem appears for about 5 seconds and the power light is staying green.
Earl - Antwort
I’ve had my computer for not even a year, and it randomly shuts off and doesn’t turn back on even when I push the power button, plug in the charger, it’s not hot, I push the brightness button, I tried Ctr+Sft+power button //Ctr+Alt+power button, and nothing is working. Why is this happening and it’s not even a year old?? How do I get it to turn back on?
Tiffany Hingley - Antwort
For mine it was the display ribbon cable. Just a loose connection I guess.
Gabriel H - Antwort
Almost half screen is black.
Chelsea Walker - Antwort
Half more thannhalf screen black
Chelsea Walker - Antwort
Mostly half thenscreen is black
Chelsea Walker - Antwort
my computer has a black screen, when i move it to a certain way the screen pops up but when i move it so where i can see it goes back into a black screen
elizabeth nino - Antwort
my chromebook has this problem whereby when you switch it on,it stops whatever you are doing every 10 seconds then shows a blank screen for like 5 sec again then the browser pops up with a message “chromebook didnt shut down correctly“….my chromebook XE50013
brian - Antwort
I tried to insert a paper clip into the reset button but did not make an effect to the dark screen
Kaijah Smith - Antwort
I don’t have a reset hole, and even when my laptop (acer spin 11) is on I see the chrome start up but everything’s black.
I even went into developer mode and back into default, but the problem still remains.
also when i shake it (gently) i used to hear a little ball/thing rolling around.
ocean man - Antwort
My Chromebook is an HP has been working fine has never had a dead batt has never overheated. Dont use it to serf the web. I only have it to save my pix and to check Facebook. Recently I've working ob rooting my phones so I've had my Chromebook on more often now I've had my phones Android linked to my iMac via opera and what's app and I ve had my phones connected to the Chromebook thru the reg messaging settings . I've had no problems and had it like this for the past month. Now my phones have been a lil problematic when Google wants the 2 step verification and doesn't regonize the phone due customization. Then last night I go to plug stylo 5 in the iMac to see if odin root would finish the job so I got my Chromebook out so I would loose contact with messagenger and the Chromebook screen stayed black but the power light on side comes on. I've disconnected batt and hit reset button but still not showing ne thing. Does ne1 have ne advice
scottiebunch95 - Antwort
my chromebook flashed weird colors it is weird and strange please help me
J Blaze - Antwort
My acer r11 chrome book has the power button on the side, will this still work with my blank screen?
Landon VanCurler - Antwort
Hi I have the hp Chromebook 11 and today the screen had went very dull and I can still make out parts of the screen it’s just really dull , I tried to put the brightness up but it’s dull , please if anyone has any suggestions please help as I need it for college
chloe mcewan - Antwort
My School chrome book screen is just black. Tried using the screen lighter.. wont work, I tried restarting it but even the power button won't turn off, I don't I have a paper clip just randomly floating around so what do I do now? I can't get to my school cuz I am using my tablet… And not my school chrome book (well ofc )
Elizabeth von Houck - Antwort
i tried for six seconds it did'n’t work
Zeena Adesunbo - Antwort
My screen is black and won't turn on I've tried holding down the power button with and without the charger in it I've tried holding the lock button down but nothing I'm gonna let it die and try again but I'm worried it's a school Chromebook so anyone please help!!!!
Joelene Barreto - Antwort
My Samsung Chromebook screen is fully black but it doesn't have a broken screen or nothing of that it's just have a black screen. Can someone help me out with mine.
jenniferher873 - Antwort