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Unable to connect Bluetooth device
Follow the instructions for your Bluetooth device to ensure that Bluetooth is turned on. Test the device with another Bluetooth speaker to ensure it is functioning properly.
Unpaired Bluetooth device
If your Air Raid is unable to play music from your Bluetooth device, devices are not connected. Ensure the Air Raid is powered on. Press and hold the center button for five seconds. The Air Raid will enter pairing mode, and the LED will flash red and blue. When the device is successfully paired, the LED will blink red three times.
Bluetooth device disconnected
If the LED light on the front of your device is no longer flashing blue, your Bluetooth device has become disconnected. Press the center button briefly. The Air Raid will automatically connect to a paired device in range.
Devices out of range
The Air Raid supports a maximum range of 33ft from the connected Bluetooth device; ensure that the Bluetooth device is not too far away from the Air Raid.
Wrong device connected
If the Air Raid is connecting to the wrong Bluetooth device, clear its pairing list. Press and hold the plus and center buttons for 3 seconds while the device is powered on. This will clear all pairings from the Air Raid. Pair and connect your Bluetooth device again.
Air Raid will not pair or connect to a Bluetooth device
If the Air Raid will not pair or connect to a Bluetooth device after attempting all of the above steps, the device is likely malfunctioning. Your next step will be to replace the motherboard, essentially the heart of the device. Refer to replacement guide.
Device will not charge
You have plugged in your speakers and they won’t charge, or the battery life doesn’t last as long as it once did.
Playing at max volume
When you play music at maximum volume, the Air Raid will be depleting the charge on the battery faster than the battery is being charged. Turn the volume down or off in order to charge.
Loose charging connection
Check the connection between the device and the charger, and the charger and the wall. There should be no metal showing between the device and the charger, and the charger connection to the wall should not wiggle.
Charging from a computer
A computer USB port may not provide enough power to charge the device. Use the recommended charger with a wall receptacle.
Using wrong charger
Any charger that was not sold with the Air Raid can provide the wrong voltage or current. This can cause the battery to not charge and eventually degrade battery performance. Use the recommended charger.
Unpowered wall receptacle
Change where the charger plugs into the wall. Sometimes receptacles lose power or must be turned on with a light switch.
If you have left the Air Raid charging for a long time, but the battery dies quickly after unplugging it, you may need to replace the battery.
Bad USB port
If your device only charges when the plug is held at a certain angle, will not plug in all the way, or has visibly bent/broken pieces inside the charging port, you should replace the USB port.
Button inputs are unresponsive
Pressing the buttons on the device has no effect.
If you cannot change songs or “un-pause” using front buttons, your Bluetooth device may have become disconnected. To connect the Air Raid to a Bluetooth device, press the center button. Ensure that the other audio device’s Bluetooth is on. The LED on the speakers should flash blue once every 5 seconds as long as the Air Raid is connected.
Debris behind buttons
Sometimes dirt or debris can get underneath buttons and keep them from being pushed all the way down. You may notice that one side of the button moves more when pushed, or the button will not move at all. Use a keyboard vacuum or a can of compressed air to clean the small spaces around the buttons located on the Air Raid. You may also need to take the device apart to clean under the buttons.
There may be damaged buttons, and it is possible that they need to be replaced. If all other efforts did not fix the button responsiveness, refer to the replacement guide to see how this problem could be fixed.
Sound is distorted
The volume is too high or too low, the speakers are snapping, crackling or popping, or there is no sound at all.
If the Air Raid is low on battery, the sound may have a low volume or be distorted. The Air Raid must be plugged into a power source with its adapter. Be sure the outlet you are using is working.
Multiple connected devices
When multipoint (multiple device) is enabled, the Bluetooth chip will search for a 2nd paired device while still streaming music from the currently connected device. This causes a short section of choppy audio immediately after connection. It should resolve and play normally after approximately 30 seconds. Also, the following will resolve the issue immediately:
Soft Reset: Hold Volume + and the center button for 5 seconds to reset the paired device list and then pair again.
Remove Air Raid from Device: Go in to pairing settings on the device and remove or ‘forget’ Air Raid and then pair again.
If the above solutions did not solve the problem, the speakers may be damaged or broken. In this case they need to be replaced.