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Sony Vaio PCG-61411L Troubleshooting

A standard troubleshooting guide for the Sony Vaio PCG-61411L

Device will not power on

When the power is pressed nothing happens.

Faulty power cord

Your device is not always to blame for not powering on. There are many instances of people not recognizing that their power cord isn’t working, therefore not charging the device. According to Sony, this device takes 35 minutes to fully charge. If no results are seen by then, your power cord could be broken and need to be replaced.

Faulty battery

If you’ve had your device for over 2 years, chances are your battery quality has began to decline. Try connecting your device to a working power source. According to Sony, this device takes 35 minutes to fully charge. If no results are seen by then, your battery may dead and need replacement.

Check out the battery replacement guide here.

Device is out of power

Your device may just be out of power/ have a dead battery. Try plugging it into a working charger for 35 minutes. If your device still won’t power on, it may need to be replaced.

Device is running slowly

Device speed is not to full potential.

Potential Virus

Many people do not have antivirus software installed on their device. In these cases, clicking the wrong link or web page could download a virus. Download one of many free antivirus software and run a check of your computer. If a virus is found, you may need to restore the device to factory settings.

Faulty RAM

If your device freezes or reduces speed the longer it is powered on, you may have a faulty RAM. You may need to add more RAM to your device, or simply replace the corrupted RAM.

Check out the RAM replacement guide here.

Too many running applications

Doing too many things at once on your device can lead to a high expenditure of CPU or memory, which will overheat your device and cause it to run slowly. Close unnecessary programs, uninstall applications that you do not use, and don’t run programs that are too power intensive.

Device crashes while powering on

The device will not fully turn on and crashes during start up.

Faulty hard drive

Other symptoms of a hard drive often include disappearing files and strange humming sounds. If the operating system fails to boot due to a damaged hard drive, it may need to be replaced.

Check out the Hard Drive replacement guide here.

Faulty Drivers

If drivers on the device become corrupted or damaged, the device will be unable to start. Start your device in “Safe Mode” in order to default your drivers to factory settings and reboot your computer.

Device will not charge

Even though the device has been plugged in for 30+ minutes, the battery percentage will not increase.

Faulty power cord

There are many instances of people not recognizing that their power cord isn’t working, therefore the device will not charge. According to Sony, this device takes 35 minutes to fully charge. If no results are seen by then, your power cord could be broken and need to be replaced.

Faulty power jack

The power jack is located where the charger is plugged in to the device. Being reckless with plugging/unplugging the power cord may cause damage to the port.

Keyboard isn’t working

Individual keys or every key on the keyboard fails to respond when pressed.

Faulty Hardware

The components of the keyboard may have been disconnected from the rest of the computer. With proper care, it is possible to reconnect the components to the motherboard of the device, which may resolve the issue. If not, the keyboard may need to be replaced.

Check out the keyboard replacement guide here.

Faulty Software

If you can type outside of your operating system, like on a password screen or pre-bios, your device’s keyboard driver may be outdated or corrupted. Find the internal driver software in “Device Manager” and update your drivers so your device recognizes its own keyboard.

Faulty Key

There may be individual keys preventing you from typing correctly. The best way to prevent keys from becoming unresponsive or “sticky” is to prevent dust, dirt, water, and other contaminants from getting between the keys. Take a can of compressed air and spray the whole keyboard in order to remove debris.

Keys are missing

If individual keys have been removed from the keyboard, it can be from damage to the plastic hinges that lock them in place. Replace the individual keys and properly attach them to the plastic hinges.

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