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Battery Is Not Working Correctly
Won’t Connect
Clean battery with compressed air
Clean contacts with rubbing alcohol
If it does not work replace battery module
Over-Heating
Place in a clear air-tight bag/ container and place in refrigerator
If it continues to overheat replace battery module or replace fan
Not Charging
Check to see if charger is seated properly in the port
Check the charger and port for dust, dirt, or debris
Clean with compressed air (if still clogged try to use a small amount of rubbing alcohol on a Q-tip)
Not Installing
Check clips to make sure they are properly set before attempting to place the battery module
Optical Drive (DVD) Is Not Responding Or Reading
Not Opening
Check to see if there is an adhesive or other method of blocking the access and remove
Not Playing Disk
Clean with compressed air on both holder and reader
Clean disk with a microfiber cloth or compressed air
Can’t Access Memory
Open back cover by removing screw and lifting off
Check all 4 connections for memory
Try removing all connections and clean with compressed air
Computer Shuts Down Occasionally When Running
Overheating
Let computer cool or cool battery as suggested in (Battery Overheat)
Malfunctioning Fan
Clean with compressed air to remove all debris
Faulty Power Supply
Plug in the laptop if the charging light does not turn on replace the charger
If the light turns on, replace the battery
Computer Becomes Unresponsive While In Use
USB Issue
Are there USB devices attached, such as USB driven devices or thumb drives? Try turning off USB Selective Suspend
Go into Power Options settings.
Right click on the battery icon and select Power Options
Click on "Change advanced power settings"
Select maximize the option USB settings
Then USB selective suspend and disable
Malfunctioning RAM
Make sure RAM is correctly installed. If it does not work when installed correctly, then remove the RAM and replace it.
Overheating
Let computer cool or cool battery as suggested in (Battery Overheat)
The GPU Overheats
Overheating
Use a can of compressed air to clear the dust off the GPU fans and vents
Think about upgrading the driver to the current version
New drivers can be found on the manufacturer’s website
New drivers can also be found online by searching based off the model number
Debris In Air Vents
There may be dust or debris in the fans or vents on the machine. Spray the area of the vent with a can of compressed air to clean the area.
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