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Sony PRS-500 Troubleshooting

If your e-Reader has a dark or blank screen this could be because the device is not charged. Once your device is plugged in for 12 hours it will be able to turn on and function normally. If the screen remains blank or dark try these steps:

- Try different power outlets to rule out bad sockets

- Try different chargers to rule out a bad charger

- E-Reader will not turn on

Batteries can burn out over time due to excessive charging or water damage. If you have the following the symptoms with your device it may be time to change the battery:

- Device will not turn on

- Device will not charge

- Device will not stay charged

Screens can burn out or fade over time if you have the following symptoms it may be time to replace your e-Reader screen:

- Screen is blank

- Screen is cracked

- Poor screen resolution

Your charger may have become damaged due to water damage or physical damage. If these symptoms occur you should consider replacing your charger port.

- Device does not work while charging

- Device does not charge

- Device will not turn on

- Charger port is broken or damaged

Screws come loose on the Motherboard when the device is dropped or jolted multiple times. If you are having these particular symptoms with your device you may need to tighten the screws on your Motherboard.

- Device does not turn on

- Device will not reset

- Main screen is blank

- Screws on Logic board may need to be tightened

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