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Zoomer Dinosaur does not turn on
The toy does not show any sign of powering up
Zoomer is not charged
Plug in the power source and charge the toy for at least 30 minutes before usage.
If the adapter is plugged in and the light on the adapter is on, make sure the adapter is connected to the toy. If the toy only powers up when the adapter is plugged in, regardless of charging time, then the battery is faulty. Replace the battery.
If your toy is fully charged and there is nothing wrong with the power source, most likely there is something wrong with the motherboard. Replace the motherboard using the Motherboard Replacement guide.
Zoomer dinosaur does not respond correctly to hand gestures
The toy does not respond or responds incorrectly to hand gestures
Check the Play Mode
In order to use gesture commands, Zoomer must be in gesture command mode. The light in Zoomer's eyes will be purple in this mode; if otherwise, Zoomer is in the wrong mode. To turn on gesture commands, press the red button on the Boomers' back. If the button doesn't work, then you need to replace the button.
Check Sensor Area
The sensor of the Boomer has a range area, so your hand should be within 5 to 15 centimeters horizontally , and not further than 10 centimeter vertically.
If Zoomer still does not respond to hand gestures, there is most likely a problem with the nose sensor. Replace the sensor using Zoomer Dino Boomer Nose Sensor Replacement Guide.
Zoomer dinosaur does not balance or move
The toy does not move at all or does not balance correctly
Check the Play Surface
Since Zoomer has rubber wheels, best play results may be expected on smooth, flat surfaces.
Zoomer Dino Boomer Falls on His Head or Tail
One of Zoomer's features is to re-balance when it falls on its head or tail. Should this feature fail, reset Zoomer either by pressing the button on its back or the "angry" button on the control pad.
Zoomer Dino Boomer Falls on Side
If Zoomer falls on its side, check the play surface. Pick up Zoomer and put it back on its feet, and press either the button on its back or the "angry" button on the control pad. If the problem persists, check Zoomer's legs.
Light does not work
The LED lights are not turning on
If Zoomer Dinosaur's lights won't turn on, it may not be charged or may have faulty batteries. Charge Zoomer or replace the battery.
Failure for the LED lights to turn on may also indicate a faulty motherboard. See the Motherboard Replacement guide.
Faulty LED lights
If the Zoomer Dinosaur works and the lights are not on, change the LED lights guide as shown in the LED Light Replacement Guide.
Mouth does not open
The toy cannot open its mouth
Foreign objects inside the Mouth
Zoomer's mouth also may not open due to foreign objects lodged in the mouth. Open the mouth following the Mouth Replacement guide, and remove any obstructions.
Foreign objects in the Gear System
Foreign objects including dirt and dust may also accumulate in the mouth gear system. In this case, open Zoomer's mouth, then open the gear system following the Mouth Gear Replacement guide. Grab a dry cloth and clean the dirt.
Warning: using water to clean boomer is risky and may ruin Zoomer's electronics.
Damaged Mouth Gears
Upon opening the Zoomer's mouth gear system to check for foreign objects, damaged gears may be observed. Replace damaged gears following the Mouth Gear Replacement guide.