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Device Needs Cleaned
Your device cleaning light turns on
Cleaning Light is On
Put cleaning solution into reservoir and press the cleaning button.
If additional help is needed visit:Cleaning Instructions
Device is Leaking
Your reservoir leaks or does not flow to brew basket after filling
If water is not flowing from the reservoir to the brew basket, check the spring loaded reservoir connector and make sure it is in the fully extended position. If there is a malfunction caused by a broken piece causing a leak, email HelpfulNinja@sharkninja.com to see if they will warranty the old reservoir or whatever piece that is broken.
If additional help is needed visit: Fix for Leaking Water Reservoir
Open Drip Stop
Post brew cycle, move drip stop toggle to closed position before removing your brewing vessel.
Here is a picture of the drip stop in the open position: Open Drip Stop
Foreign Taste in Product
Your coffee has a plastic taste
Pour half of the bottle of rubbing alcohol in the bottom of your brew dispenser. Fill the dispenser with water, leaving room for the rest of the alcohol. Fill the top up with the remaining rubbing alcohol and brew. I recommend leaving the fully brewed hot water/rubbing alcohol mixture sit in the coffee maker for about 10 – 15 minutes before emptying it. Then, you will need to brew about 2-3 pots of additional water until you’re confident that the alcohol is completely diluted from your brewer.