Now it is time to open the case. I used my trusty Ipod opening tools and started on the longer side of the Zune. Just like the Ipod, take your time and carefully open the case. Sometimes it works better if you use two tools. Once it opens, be CAREFUL around the headphone jack when you lift up the case. Lift it slwoly at the port end and then the headphone end. The headphone seems to extend a little into the case and you DO NOT want to break it of the board....