Hi Cynthia Garcia,
Please go this step to find what's the problem of you Hard Drive and then take a solution for that:
1- when you connect your hard drive, please listen to sounds of your hard drive.
2- if you dont hear any noise like a clicking, buzzing or unusual sound, take a breath :) .
3- Right click on my computer an click manage.
4- go to Disk management from left sidebar.
5- look at right section to find your Disk.
6- your drive statuss must be like any of this drives ( online , Healthy , NTFS & with a Drive letter )
7- please say me any reason or take a screen shot and show me what happen for your precious Hard Drive
I try to guide you to repair your hard drive
||| Good Luck |||
Homayoon Valizadeh
Hard Repair Expert from IRAN
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