Can I replace the wrist band of the charge HR?

Question

Fitbit Charge HR

Repair information for the Fitbit Charge HR. Released in January of 2015. Model numbers: FB405BKS (small) and FB405BKL (large).

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Gia @giraffe728

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Can I replace the wrist band of the charge HR?

One day I left my hr in the car on a hot day in Arizona, I took it off because I was going to go swimming. When I came back to get it, the wrist band started to bubble off the actual device. Later the next week I was getting out of the car and my fitbit hit the door and totally fell apart. Now the actual mechanics of the fitbit was out. The next day I had my dad try and fix it (he does engineering) but all he did was stick some strong waterproofing glue all on it that stuck the pieces together but my dad on the drive to me had it in a place under the sun and it started to bubble again. So here is my question, is there a way to replace the whole wrist band of the fitbit?

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Yeah, so much for good support. I bought my tracker from Zulily who apparently is not an authorized reseller and Fitbit isn't doing anything about my bubble. Time to buy the Apple watch I've had my eye on.

7. Apr 2017 von Michele Pace

It's a known problem - in my case spray-on sunscreen must've dissolved the glue. They sent me a new one, and told me to discard the old one - yeah, right! I got a cheapo (protector) off ebay that covered the bubble, but my first idea was to inject a little glue in using a syringe. Luckily the bubble didn't spread and I didn't have to re-glue.

16. Jun 2017 von Brad Hampton

I used locidide glue , hope there isn't a typo with the name . It holds pretty good its been about a month and I've worked out wearing it. Problem is i now purchased a replacement and the screws have been glued on. So be careful...

21. Aug 2017 von Hi Hello

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Yeah, so much for good support. I bought my tracker from Zulily who apparently is not an authorized reseller and Fitbit isn't doing anything about my bubble. Time to buy the Apple watch I've had my eye on. — Michele Pace
It's a known problem - in my case spray-on sunscreen must've dissolved the glue. They sent me a new one, and told me to discard the old one - yeah, right! I got a cheapo (protector) off ebay that covered the bubble, but my first idea was to inject a little glue in using a syringe. Luckily the bubble didn't spread and I didn't have to re-glue. — Brad Hampton
I used locidide glue , hope there isn't a typo with the name . It holds pretty good its been about a month and I've worked out wearing it. Problem is i now purchased a replacement and the screws have been glued on. So be careful... — Hi Hello

TechnoGeek Services @technogeek Rep: 743 TechnoGeek 3 4 2 · Answer 1 · 2016-07-21T12:27:41-07:00

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TechnoGeek Services @technogeek

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Gia,

Unfortunately no, there is no possible way to replace the band on a FitBit Charge HR. I would have suggested contacting FitBit directly as soon as the problem occurred. I was very impressed with their customer service when they replaced mine free of charge a year out of warranty when mine died suddenly. Since your dad has tampered with the product, however, I don't believe FitBit will do much.

Here is the link to FitBit's contact page- http://help.fitbit.com/?cu=1

Hope this helps!

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Thank you so much for your help! I will definitely try this! Thank you again!

21. Jul 2016 von Gia

Hello @gia. I have the same problem as you with my fitbit. Were you able to get assistance from fitbit?

20. Dez 2016 von bontlemadiba

The thin band that covers the charge port and the activation button fell off in 2 pieces when I was removing it from the charger. I contacted Fitbit and was told there are no repair options and since it was 2 months out of the year limited warranty all they could do was offer me a 25% discount on a new fitbit. I have a Charge HR that is in working order as far as the actual unit is concerned but it is now junk. I am furious and will never buy a fitbit product again.

7. Feb 2017 von Coneigh Sea

Actually, you can replace the band. I searched it and they sell a replacement band for a charge hr, and there is a replacement. Look up a YouTube video and there is a way.

29. Mär 2017 von george

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Chris Neary @chrisneary Rep: 25 1 · Answer 2 · 2017-09-24T08:42:27-07:00

Chris Neary @chrisneary

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https://youtu.be/uaX-NmRqsWg

You can change the strap there are plenty of sources on Amazon and eBay who will sell you the torque screwdrivers to remove the band and replace it.

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Simon @splwil Rep: 1 1 · Answer 3 · 2017-01-03T10:46:46-07:00

Simon @splwil

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There are now replacement bands available on eBay. I repaired mine myself and so far so good. Here is the link:

http://www.ebay.co.uk/itm/182409259191?s...

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Hi there.

You can replace the bands, it is actually very easy. I live in the UK and they sell them on eBay. I dont know why FitBot say they are not replacable.

Here is a UK listing for a large

http://www.ebay.co.uk/itm/Fitbit-Charge-...

And here is one for a small

http://cgi.ebay.co.uk/ws/eBayISAPI.dll?V...

29. Jan 2017 von Simon

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Suzie Winget @suziewinget Rep: 13 1 · Answer 4 · 2017-02-28T21:03:19-07:00

Suzie Winget @suziewinget

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fitbit charge 2 band

You information is very useful and helpful for all. I am glad to visit here and got an interesting information. I am impressed to read this information. Thanks for sharing this information.

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Chris Huang @chrishuang99995 Rep: 13 1 · Answer 5 · 2017-04-01T14:03:53-07:00

Chris Huang @chrishuang99995

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I consult with Fitbit first. They suggested warranty only covers 1 year on the purchase date. (which it broke the 3rd day after warranty ran out). They indicated it's impossible to change, so they offer me to purchase HR Altas or HR 2 for 25% discount.

Later.... ebay showed up the replacement bands for $30.....

One way or the other, it's just says Fitbit is very bad at their customer services. Their ultimate goal is for customers to keep upgrading.

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I contacted fitbit when the strap broke on my fitbit charge. they offered to replace it, no receipt, no questions asked or anything. then they said they didnt have any charges left and offered me a charge HR

20. Jul 2017 von Ash Collins

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Dave Dunta @datahunger Rep: 13 1 · Answer 6 · 2017-04-06T20:25:01-07:00

Dave Dunta @datahunger

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Another option is to get this: goo.gl/9JC5dI and add a watch strap of your choosing.

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Casey @caseytow Rep: 13 1 · Answer 7 · 2017-05-02T18:46:14-07:00

Casey @caseytow

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I recently bought a replacement band from ebay and it worked great! Took less than 5 minutes to replace.

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bob1.kilpatrick1 @bob1kilpatrick1 Rep: 13 1 · Answer 8 · 2017-06-23T08:48:31-07:00

bob1.kilpatrick1 @bob1kilpatrick1

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Okay, so my wife found and purchased a replacement band for her Fitbit. Of course she wants ME to figure out how to put the works into a new band. Which is not working...the small screwdrivers they include with the new band do not remove any screws--they just strip the threads. The box containing the new band had a legend on it which reads:

"Please visit this website about product installation, Thanks! www.etoper.com/hr.mp4"

The video at this site is in a foreign language, and does nothing to help me understand how to replace the band. I knew I was in trouble when the 'instructions' on the back of the box read like a bad Chinese menu, with misspellings and grammar errors throughout. Sorry, it's a waste of time so far...

Bob K.

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