Acer laptop locked/stuck in self repair mode

My Acer Laptop is stuck in self repair/ aromatic repair mode, it will not return to windows 8 desktop mode and will not reset itself. whenever i try to reset it, it tells me 'error cannot reset' i have also tried everything to restore my laptop. i suspect it has a virus but just wondering if i can have some advice on what steps to take to restore my laptop?

Thanks,

Hannah