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Why is Dell XPS battery not charging?

I have a Dell XPS 15 and gotten an alert before starting the laptop that reads "Alert! The AC power adapter wattage and type cannot be determined. The battery may not be charge. The system will adjust the performance to match the power available. Note: This warning can be disabled in BIOS setup."

Since this appear the battery won't charge but laptop will be on if the charger is plugged in. It's not the battery nor charger the problem because it's still fairly new laptop. I did used a 90w charger which probably cause the problem because the laptop uses a 130w charger. However I have both and its still given me issue. Any suggestions to fix problem?

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2 things here.

"Alert! The AC power adapter wattage and type cannot be determined. " really does mean something is not right.

If you tried 2 separate genuine dell chargers, and both give you this error, then there maybe something else wrong. Enter the BIOS, and look at the battery/power section to see if tells you more. I have seen the power jack itself get messed up, and that may be the cause. Plugging in a 90W will charge slowly, but will not give a cannot determine message.

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For me the solution was similar to the solution found at dell's support website - https://www.dell.com/community/General/D.... The last post mentioned that a prong needed be adjusted within the charging hole of the laptop. I saw a prong in my XPS 15 was sort of bent so I adjusted it, plugged the charging adapter in and it started charging finally.

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Hey guys I just got my Dell Laptop less than 30 days again I was having the same Alert message about Power dapter and Apparently I was not pushing the plug all the way in to the laptop connection. I was only pushing it in half way thru. Just realized that and pushed it in all the way and now im charging back up to normal. So just FYI, make sure your plugging it all the way you just never know that could be the problem. Hope this helps, thanks!

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The problem may be that the motherboard power section is not recognizing either power adapter correctly. You can check the BIOS settings, if there is a problem on the motherboard the power adapter will show up as 1 watt instead of 60 or 90 watt. The built in diagnostics might give you more information. You should also check the power connector, it should not move; if it does it could be loose enough that the contacts don't match up.

The laptop generally needs 60 watts of power to run all the installed devices. If you have a dock, it requires an additional 20 -30 watts to run the devices in the dock. Plugging a 90 watt power adapter into the dock will result in one or more devices connected through the dock to not work, most cases it is the external video that does not work. Plugging a 130 watt power adapter to the laptop will not hurt the laptop as the laptop will only draw the power it needs to operate.

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Replace the mother board. If the power adapter shows as 1 Watt in BIOS, then the mother board is the problem.

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We have two of these with this problem. Interestingly, they both have i7 processors. We have a bunch of these with i5 and none of these have charging problems. Any luck with this? We are still searching for an answer.

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My XPS 9560 stopped recognizing the power adapter. I tried changing the DC jack (twice), flashing the BIOS, removing battery from the system (so Windows would reinstall). Nothing worked. My battery got to 0 % and when I removed the battery, it would boot and run fine, but having no battery is frustrating. Finally, I saw a thread where someone said you could charge the laptop through the USB C port (but slow, since power is low). I saw a 90 W USB-C on Amazon and got it. It charged the battery in a couple hours while the computer was running. It may not be the full 130 W, but it’s very usable and charges fast enough. Here’s the Amazon link if you want to check into it:

https://www.amazon.com/dp/B07DW3QGJJ/ref...

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I have the same model and this issue began last week for me. It appears that this DC jack is very faulty which is upsetting because this laptop was $1800.... I am able to get it to charge after messing around with the charger but its frustrating. I wish DELL would have a recall or something of the nature for these laptops because it is unfair.

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I'm having the exact same problem and went through the exact same steps to try and fix it as you did. Buying that USB-C charger ASAP, thank you so much for this (hopefully) temporary solution. I hope it'll work as it did for you!

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Richard wird auf ewig dankbar sein.
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