unknown Audio Jack Problem?

any time I insert my 3.5mm earphones and turn on my music, no sound comes out of the earphones.

the actual phone speakers work fine, I just don't here any sound when I have my earphones in.

could you please help me resolve this problem.

your great regards

Kajus Rimsa

p.s. could you please email me your response and a how can I resolve this.

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