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Model CUH-ZCT1. Dieser Sechsachsen-Controller mit dem 3,7 V Lithium Akku, den Sony im November 2013 auf den Markt brachte, ist leicht zu reparieren.

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Directional buttons not responsive

On my original PS4 controller (got another one when I upgraded to PS4 Pro), the up, down, left and right buttons just one day decided they didn't want to work anymore. I've tried resetting the controller, a number of times, with the same result, which leads me to believe it's not the signal to the PS4 but rather something within the controller itself. I'm not too keen on opening it up and it could not be the buttons themselves anyway but maybe a cable that goes from that area to the rest of the controller? Does anyone have any DIY advice before I break down and pay a bench fee?

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I have a problem similar to this but only with the up on the D-Pad it doesn't stop going up and it does this with my analog stick and I have to press down on the d-pad and push down on the analog stick to make it stop going up. Any help?

von

I have the same issue… Left, Right and Up buttons not working. Down is working:) it is interesting. Reset did not fix it.

I opened it and everything look sharp. Printed circuit looks brand new to me, so i started to think it is something mysterious happening… Maybe about the software, I do not know.

von

Exact same issue here

von

I have the same issue about up, right, left buttons.. down is still working, and all the others.. i opened it up but everytihng looks fine. Dont know what to do

von

Same here, controller came with the console has been collecting dust for 2 years. Down works fine up left and right does not

von

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it is possible that the button connections on the circuit board have worn down but can be replenished by using a pencil on those points because of the graphite from it, obviously you would have to take it apart and use ifixit's guide.

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Thanks. I don't know enough about the controller's inner workings to confidently take it apart and do a "trial and error." I was kind of looking for someone to say, "hey I had the same problem. I did this and it worked from then on." I do appreciate your input though. :)

von

Hey I had the same problem, haha, I just bought mine from a old shop, looks new but the dpad all are not responsive others are okay tho, did you fix yours?

von

I ended up actually finding a YouTube tuturial on how to open it up and clean it out. it didn't work out well though and i just messed it up even more. I ended up having to buy a used controller so I could sell it with my old PS4.

von

My own problem is different, my dpad is working only when you want to select but when you want to play a match it won't work again so I use only analog, how will I fix it

von

I can't seem to find anymore information on this graphite method. Is it used on the conductive ribbon that the buttons contact or the actual circuit board? Which points would it be applied to?

von

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I don't know if its an issue with PS4 pads generally but I have bought pads that some of the buttons will stop working after some weeks of playing FIFA. I think the flex of PS4 pads have been designed to be soo fragile. Any strain of dust or liquid will make it to stop responding. PS3 pads were not like this. Why PS4? It's really not fair Sony…

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How can I get my direction pad to work again

It’s the right one only and I’m allways using button assignments for different options

von

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Only the down on my d- pad is effected. sometimes it would other times it wouldn't. I gave it a shake and it worked again. Must be something loose in there

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Mine and Bretts advice of replacing the film d pad contacts will fix this as well.

von

Haha thanks for this. Gave mine a good shake and now it's working fine.

von

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I tried the pencil trick on the contacts, but didn't work. Finally I bought the conductive film replacement and it's all back to life. I had a hard time finding some in stock in the usual Chinese websites (like being informed two months after the purchase that there was none in stock and I'd be getting a refund). Finally I found one, allegedly shipped from the UK, on a website called fruugo. Attached are the photos of the product.

Note: this specific SKU in the photo is for the DS4 v1. Pay attention to which model you have (v2 shows the LED through the TouchPad)

Block Image

Block Image

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Try buying a new DPAD kit for it or replacing the whole motherboard to it.

Nothing much you can do other than that, you have cleaned, took it apart, and put it back… etc etc. Nobody else could tell you do something that would fix it.

DualShock 4 Controller Motherboard and Midframe Assembly (JDM-011)

DualShock 4 Controller Motherboard and Midframe Assembly (JDM-011) Bild

Produkt

DualShock 4 Controller Motherboard and Midframe Assembly (JDM-011)

$27.99

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You need to replace the contacts for the d pad on the board it self its real easy to do and is just like a round piece of tape with the contacts on, So just a case of peal of and replace.

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Case of peal of and replace is bad grammar

von

Idiot. Is that good enough grammar for you? People come on here to give friendly advice, they do not come here to get English lessons you moron

von

@sean20 there's google translate. if they really want to help, the inability to convey the information because the lack of writing skills will only lead to misunderstanding which results in more problems. please go back to school

von

Screw grammer, if you can understand what they're trying to say, then who tf cares? Plus, you forgot to capitalize and a period, idiota.

von

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I posted a quick video where I test the continuity between the traces on the film that holds the button contacts. It would seem Sony’s manufacturing process might even be faulty here, as there is no visible break between the contact and the trace, but no continuity or very low (mega ohms of resistance) continuity happens between pads. This is wrong.


Here is the video where you can see me test: https://www.youtube.com/watch?v=8zGn2A3D...

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https://www.amazon.com/Timorn-Replacemen...

I found a replacement. Apparently there are different boards? Pay special attention to the board version when purchasing a replacement.

von

My controller now works that I tried the pencil trick too! Weird, it seems the contacts were COMPLETELY degraded.

von

I ordered the conductive film from a popular chinese shopping site, but after two months I just saw that they say there's none in stock and gave me a refund. I tried the pencil trick, didn't fix it. At this time, on one of my controllers, only one of the D-pad directions works (it went from 2/4 to 3/4 broken). I just ordered conductive film from another website (fruugo) and it's been shipped from the UK. I'm hoping this will fix it and that the issue is not the rubber thingies instead.

von

@lilithelotor where did you use the pencil? On the rubber button part, or on the contacts on the conductive film? I tried it too, but to no avail. I'm waiting for conductive film replacement, but now I'm thinking if I should have ordered the rubber parts as well.

With the PS5 coming out later this year, I just need my older controllers to work as backups anyway, but I hate wasting electronics when they can be easily repaired.

von

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Brandon, I had this exact same problem, here’s a video of me fixing my controller step by step. https://www.youtube.com/watch?v=9fGV8_6K... I wish you good luck :)

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Spam link, ignore

von

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I don’t have a PS4 controller but I’ve been fixing unreliable PS3 controller pads not by using pencil but eraser. I’m not sure if it is about some oxidation or other residue but that seems to clean up the contacts.

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Brandon Wiesner wird auf ewig dankbar sein.
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