Zum Hauptinhalt wechseln

Western Digital My Passport Drive. USB 3.0 Portable External Hard Drive.

54 Fragen Alle anzeigen

Passport diagnostic report "Windows has found errors on this drive"

Worked perfectly last night. Has not been touched, moved, etc. since it was added. Now I see folders as they should be but each one claims to be empty when I try to open it. The drive is rated at 4TB and it currently has 3.1TB of data on it. I thought this was my most secure drive. I must find a way to save this data.

Update (01/18/2018)

I bought it through Amazon. It should be a legit device. It's only a couple of months old.

Diese Frage beantworten Ich habe das gleiche Problem

Ist dies eine gute Frage?

Punktzahl 2

Kommentare:

Hmmm... thats suspicious. who did you buy it from? was it abnormally cheap?

von

Amazon. It's only a couple of months old.

von

Einen Kommentar hinzufügen

MacBook Akku Fix Kits

Ab $69.99

Buy Now

MacBook Akku Fix Kits

Ab $69.99

Buy Now

3 Antworten

Hilfreichste Antwort

Run the serial number throug Western Digital RMA.

https://support.wdc.com/warranty/warrant...

You can get a replacement so that you can transfer your data off to a replacement drive before sending back the broken drive.

War diese Antwort hilfreich?

Punktzahl 2
Einen Kommentar hinzufügen

I have the exact same drive in from a customer with exactly the same issue. I have ordered in an identical drive so I can change the board on it to try to retrieve the data. Will report my results the first of next week.

War diese Antwort hilfreich?

Punktzahl 2
Einen Kommentar hinzufügen

At this point I would stop using it (powered off) until you can figure out what to do.

  • You might be able to save the drive by using a drive recovery app Data Rescue 5
  • The other is to send it out to a recovery service if the drive is physically damaged (head crash).

War diese Antwort hilfreich?

Punktzahl 1

Kommentare:

I powered off for a few hours and found I can access everything for a few hours before it stops working again. I'm in the process of copying everything to a more reliable WD 4TB external hard drive. It's taking a long time and I don't know how long until this thing becomes a paper weight.

This experience has shaken my confidence in WD products. I thought they were the best but now it turns out this thing is just as much junk as the crappy Toshiba external hard drive I bought a few years ago! Same scenario! Just as I filled that piece of junk with my best data it went belly up.

von

@tromba, I don't think its brand specific. There are posts with seagates as well.

Either way, the best external enclosure are the ones you build yourself. Take a known high quality internal drive like WD Red, Green, or Purple series (designed to be data storage only), and put it in a external enclosure yourself. Not only can you change the enclosure or the drive if one independently breaks down, but you also get 3 or 5 year warranty on the drive itself depending on the model.

von

Einen Kommentar hinzufügen

Antwort hinzufügen

Michael Malloy wird auf ewig dankbar sein.
Statistik anzeigen:

Letzte 24 Stunden: 0

Letzte 7 Tage: 4

Letzte 30 Tage: 16

Insgesamt: 486