Rep: 13
1
1
I was charging my onplus 5 on the company provided dash charger. but suddenly it got switched off. and when I tried to switch it on I got the Oneplus logo but it is not going any further.
Ist dies eine gute Frage?
Rep: 92
4
2
If I understand your question correctly, you are saying that upon turning on the phone it stops at the oneplus logo.
I would recommend clearing the cache partition. This will not delete any of your data.
To do so follow these steps.
Power down the OnePlus 5
Boot the OnePlus 5 into Recovery Mode
Tap on the language of your choice
Tap on the Wipe Data and Cache option
Tap on the Wipe Cache option
Tap the Yes option when asked to confirm
Wait for the OnePlus 5 to clear the cache partition
Then tap on the Reboot option to restart the OnePlus 5
War diese Antwort hilfreich?
This is not working , unable to open the 'Recovery mode'
Was this resolved?
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i tried it but my recovery mode also not open
von pratik patel
Hi Prathik,
Did the issue resolve? I am facing similar kind of issue. Mine went down after an software update.
Please let me know if you figured out the cause.
Thanks,
Keshav
von noworneverkcjg
Yep. Contact to service center.
They will reset your phone.
It is due to error which accured during installation of new software.
von pratik patel
ohh thanks,
Can we reset by installing adp drivers?
How much time did the service center take to reset it?
Thanks
von noworneverkcjg
They will do it in just 30 40 min.
But if the service center too busy still they will maximum take 1 day
von pratik patel
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