Why can I not download photos from my phone to computer
Why can I not download photos from my BLU 5.0 phone to computer
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How are you connecting the phone to the computer - with a USB cable? If you are using a USB3 cable, try a USB2 cable (or even a USB1 cable). Sometimes USB3 won't work, because the device doesn't have USB3 capability. And make sure you plug the cable into a non-USB3 port on the computer.
Some devices simply won't connect to the computer with a USB cable; either that, or there are a lot of issues involved with doing that. Here are a couple of things you could try:
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