Why won’t my turtle beach 50x headphones work on Xbox one?

I AM ASKING ABOUT TURTLE BEACH 50X NOT THE X11 THE 50X wasn’t a listed device. I was using my turtle beach 50x headset and it worked fine for the most part. The plug on the headset was a little bent but it never gave me much of a problem. I got off Xbox for a little and came back and I couldn’t hear any game audio and now my Xbox can’t even detect that the mic and headset is connected. I tried it on another controller and it works for a little and cuts out, but it works 100% fine on a computer. Not sure if it’s a controller or headset problem.