1 Why does my screen stay black but my computer is on?
why is my computer is on, as indicated by the power light, but the screen does not react in any way.
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If your computer screen is black but your computer itself is running, you should connect your AC adapter and charge the device. Make sure to remove any external electronics and memory expansions. After removing the AC adapter, restart your computer by holding the power button for 15 seconds.
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Have you tried turning it off then on again? It's possible your laptop got stuck in sleep mode. Please let me know what a restart does.
von Britt