pixellated screen with neon images

My screen randomly displays neon-colored text on random website pages; usually about 50 or so words that go from colored to normal black upon dragging the cursor across. Also, while using skype today the entire screen went to hundreds of neon colored stripes across the whole screen; “ghost” images could be seen in background; lasted about 1 minute.

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Hi @wjljr ,

Try connecting an external monitor to the laptop and check if it occurs on its' display as well.


thanks jayeff for your quick response. i have to do some finagling to borrow someone's monitor; i don't own one of my own. just the laptop; i will try your suggestion asap, though. thanks again


Hi @wjljr ,

If you have a TV with HDMI inputs you can use it as a monitor as your laptop has a HDMI port (as long as you have an appropriate HDMI cable with which you can connect the two together, of course) ;-)

Remember to press the "4th action key from the left" on the laptop, (top row of keys -should have a "display" symbol on it) to alternate between the internal display, external display or both on together.



Good idea, thanks. The problem occurs on both the laptop and the TV screen. So, I guess that tells me the problem is within the laptop (perhaps, the graphic card(?)) and not the laptop screen.


Hi @wjljr ,

Well at least you now know that it is not the display panel.

Hopefully though it may still be a software problem and not a hardware problem.

Try the following to see if you can get a good display on the laptop.

I realize that you may be doing this a bit "blind" but you can only try ;-)

Try starting the laptop in "safe mode" and check the display.

If you have Win 10 installed to get into safe mode:

Turn on the laptop and when it boots into Windows force stop the laptop by holding the power button until it shuts down (this is where you'll have to guess that it is booting into Windows -screen colour change perhaps)

Do this 3 times in a row, i.e. start - boot - force shut down, start - boot - force shut down etc.

On the 3rd attempt it should boot into the Windows Recovery area menu screens.

IF it does and IF you have a good display then you have a driver problem as safe mode uses minimal basic drivers to load the OS.

Try then Toubleshooting > Advanced > Start up repair and see if that works.

DO NOT select Reset this PC as this will erase all your data and reinstall Windows.

What is the full model number of your laptop?

If you can't get into WRE with a good screen then it most probably is a hardware problem

Let's know how it goes.


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