My son has an ipad mini first gen and its says the account is disabled and we cant get into it. Is there a way to completely reset to use new account? Everytime we try its says disabled and we gave gone through all the steps to get it recovered and it says not found. Ugh..... please help.
Thanks so much!
Heather
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Probably at the part where you input the Apple ID email when you choose the forgot password option on iCloud.com
OP did you mean iPad is disabled screen?
If yes, sometimes you can be lucky where it may not have an iCloud account attached to that device.
If there isn't any the iPad can be restored / reset without needing to enter that same iCloud account that was on there before.
Worst case you'll have to go to a genius bar (apple store) and get them to remove the apple id account that is causing the activation lock. You'll need proof of purchase in order to go that route.
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What do you mean, what exactly is not found ?
von arbaman