ZenBook Flip S UX370UA not powering up?

I’ve had this 2-in-1 PC for almost two years and never had something like this happened to me. When I tried to plug in my AC adapter, I knew something was off. The LED indicator initially had an orange light but when I tried turning the ZenBook on, it changed to a light blue, something really uncommon since I knew my ZenBook wasn’t at full battery. The screen was left black and I’ve tried turning it on normally and using the Windows&Power Key method I saw on another forum. Turning up brightness didn’t do anything so now I realize that something was going on. Removing the adapter only turned off the LED indicator, which meant to me that my laptop was never on to begin with. There is also nothing coming from the indicator near the instant ID pad.

I’m trying to figure out what to do before I reach out to the company that I have warranty with to repair this issue. I’m just trying to see what happened and what I can do to prevent it from happening again in the future. Any and all insight would be helpful.

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Hi @imbooboothefool , if your Zenbook is under the warranty, it will be better to put it into the repair centre. For the best analysis, you must open the laptop and measure AC/DC outputting and battery. The opening device under the warranty is forbidden and if you will open this device, you will lose your warranty. We can only think about what's wrong in your laptop.


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