Reset a brand new jbl charge 4 does not turn on

Hey guys! Like i said in the title i got a brand new JBL charge 4 , a good speaker, after 1 week i tried to activate the low frequency mode but i pressed ,by mistake ,bluetooth button and volume up button which i later understood is a combination for reseting your speaker. The problem is that my speaker does not turn on but if i connect it to a power source i get the turning on sound and the power button is lighting white. Any ideeas who to fix it?

Update (12/10/2019)

I solved the problem by pressing the bluetooth button and play button in the same time for some seconds with the speaker pluged in to a power source.

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@y0nu7zu08 Thank you! I had the exact same issue described above after I tried a factory reset, and those buttons got it working normal again.

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