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The Huawei P20 Lite is a budget, yet powerful, smartphone from tech giant Huawei. It features dual rear-facing cameras and an amazing display.

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Why won’t my phone show when I’m calling someone or let me hang up?

Hi, my phone won’t show when I’m calling someone, it just rings. If they don’t answer it will flash green at the top and won’t let me hang up. I’ve tried resetting, updating, looked at settings but nothing seems to be working. Can someone help?

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I've got exactly the same issue. Started in the last day or so.

von

I have had the same issue and only been happening last few days

von

Any of you found out how to fix it?

von

I have this problem too, still haven't found a fix. I had downloaded the latest update but not installed it. The problem did not go away after updating emui. It's probably the Chinese doing deliberately.

von

I also have the same problem, also occurring during last 2 days. Have to shut off to terminate call. The green field keeps on flashing. Will hand over to service tomorrow

Lars

von

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Well I’ll try but I was guided thru in Norwegian so let’s hope I use the correct terms.

Go to settings

Then to Apps

Show all apps

Show systems processes

Select Telephone (or maybe called phone?)

Select data storage

The press remove data

Close and restart

Then it worked for me, phone works ok. I don’t know what kind of data was removed in the process, but the Huawei service man assured not dangerous. About this being caused by some Google update he did not seem too sure abt that. Good luck

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It worked. Thank you sooooooo much

von

This worked for me thanks

von

I tried this last night, I go to apps but can’t find ‘show all apps’ or ‘ systems process’? Can anyone help?

von

Sry but show all apps is not a command. You get there when selecting apps as step 2. Then you find systems processes by pressing the 3 dots in upper right corner of screen. Then go to phone and select storage and then remove data. Hope it works

von

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Just got it fixed by Huawei support. Allegedly it had something to do with a Google update Had to go i to apps and reset phone.

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Did you lose all your data by resetting phone?

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Hi, thanks for the info Can you provide a bit more info about the reset. Did you have reset to original factory setting or something else - any further info about what you had to do to fix it would be gratefully received !! Thks.

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Amazing, thanks so much. Please could you tell me a bit more ‘ step by step’ how you do the google update ? Not very good with tech!

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Ellie wird auf ewig dankbar sein.
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