Hi @tommysparks1 ,
Have you checked the thermometer? ;-)
What is the temperature in the refrigerator section?
Is the compressor running? Have you checked that the refrigerator is not is the defrost cycle?
The compressor and evaporator fan will be switched off for 15-25 minutes to defrost the evap unit. After this the compressor and fan will be switched on again to cool things back down. This takes a bit of time to achieve but the freezer should never be at 50 F. If the compressor is not running then the defrost thermostat may be the problem. It should operate at 32 F to tell the control board to turn off the defrost cycle and to start the compressor/evap fan again The condenser fan, near the compressor can operate in the defrost cycle.
If the compressor is running, is the evaporator fan operating? With the freezer door open, manually operate the freezer door switch. The light should go out and the fan should start operating.
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