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The HP Elite x2 1012 G1 is a tablet with an included keyboard and stylus pen. The HP Elite x2 comes with Windows 10 Pro, an Intel Core m3 processor and a 4GB hard drive.

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What is the problem with an impaired touch screen?


My laptop fails to response to touch input, in short, no touch at all while the display works fine.

I wonder if it is the problem with the screen itself or from some part called Touch Control Board.

Many thanks.

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If your touchscreen isn’t working or not responsive how you would expect, first thing is to try restarting your PC. If you’re still having problems, check for updates:

  1. Select Start , then select Settings .
  2. In Settings, select Update & security , then WindowsUpdate , and then select the Check for updates button. Install any available updates and restart your PC if required.
  3. If you didn’t have any updates that required a restart, it’s still a good idea to restart your device to make sure any pending updates are installed.

I hope my answer comes in handy for you.

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Thank you for your reply,

It seems that the problem doesn't come from any software defect. I have tried both updating and restarting the system but nothing changes.

My question is, in case it is a hardware failure then which part of the device should hold responsibility and requires replacement.


@noriserif If it is a haraware failure, the touch glass or touch chip could be the problem, that way you'll have to replace the screen itself. Before that, make sure all the cables sit tightly.


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Hi @noriserif ,

Try the procedure shown under “UPDATE 30/09/2016” in the Chosen Solution in this link.

How to reinstall touch screen driver? My touch screen stopped working.

Worth a try anyway as it has helped others with the no touchscreen problem in HP laptops.

What is the full model number of the laptop?

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Nori wird auf ewig dankbar sein.

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