Charge Port Issue Results In Inability To Fit The Charge Cable

Yes I know….I promise its not lint.

Somehow, my parents have managed to do something to the charge port. The cable will not fit in order to charge it.

Everywhere I have looked on the internet talks about clearing out lint. There is none. The charge cable simply does not fit completely. Vertically it it fine, but horizontally, it does not fit. I thought there might be something stuck in there so I have inspected it completely. There is no metal anything lose in there that I can see.

Any ideas?

I’d like to know what might have caused this before I get them another one. Otherwise the iPad is in perfect condition!