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Das Moto G5 Plus (Modellnummern XT1687, XT1680, XT1684, XT1685), herausgekommen im März 2017, verfügt über eine 12 Megapixel Rückkamera, einen 5,2" Bildschirm mit einer Auflösung von 1920 x 1080 und das Android 7.0 (Nougat) Betriebssystem.

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Why does screen stay black when calls come in?

I am the original and sole owner of a Motorola G5 plus 64gb running Android 8 1. After my first year of ownership (approximately) I started to notice that my screen would stay black when I was receiving an incoming call. Nothing I tried could wake the screen: I tried pressing the power button on side and also touching the thumb pad /finger print sensor but nothing worked. But after I missed the call the screen would wake to tell me so (ie that I missed a call…thanks a lot). Here's the even more bizarre thing…it only happens about 50% of the time (approx.). It's really frustrating because I have to wait till I miss the call to find out who was calling me so I could then call them back.

Help!

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Hi,

Strange that it only occurs 50% of the time.

Try the following to see if it resolves the problem or at least narrows down the cause of the problem further.

Being intermittent you may have to leave it for a while after doing each of these procedures until you know one way or the other whether it still happens.

Wipe the cache partition and then check if the problem still occurs.

If still occurring, start the phone in safe mode and check if the problem still occurs.

if it doesn’t happen when in safe mode, then a downloaded app is the cause of the problem. You will have to uninstall each downloaded app, one at a time and check the phone in normal mode between each uninstall, to see if the problem is still there or not. When the problem no longer exists then the last downloaded app that was uninstalled is the culprit. A downloaded app is one that you downloaded and installed and wasn’t pre-installed on the phone when you first got it.

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Jayeff, my thanks for the suggestions. I’ll give this a try over the weekend (I’m in the middle of a very busy week) and will report back over the next week to give you appropriate and, more importantly, accurate feedback. Thanks again. Mark

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Mark DiRollo wird auf ewig dankbar sein.
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