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My laptop is model is HP Pavilion 15 ( au172tx ) and not turning on. It shows 5 long and 3 short caps lock blink error. Please help me if anyone know a solution for this issue. Thank you. Does anyone have faced this kind of issue ?
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Hi @anjuwa
A 5:3 codes is a systemboard problem.
This is what HP says:
The red light blinks five times, and then three, short white light blinks
This condition indicates the embedded controller cannot reach the BIOS within the established time limit.
Remove all accessory devices from the notebook and try to start it.
Contact HP service.
Try a power refresh to hopefully get it working again.
i). Switch off the laptop and disconnect the charger from the laptop if connected.
ii). Disassemble the laptop and disconnect the battery from the systemboard. You don’t have to remove the battery, simply disconnect it.
iii) Remove the RTC coin cell battery from the systemboard. Remember its orientation for when you reinsert it later. Usually it is +ve on top as marked on the battery
Here’s the maintenance and service guide for the laptop, taken from this webpage. This details the necessary pre-requisite steps to access and remove the components. The RTC battery is not mentioned but when you have the laptop open and can access the systemboard, you will see it.
iv). Press and hold the laptop’s Power on button for a full 30 seconds and then release it. This will restore the BIOS to its default settings, in case a corrupted BIOS was the cause of the problem.
v). Reinsert the RTC coin cell battery, (remember orientation), reconnect the main battery, re-assemble the laptop, connect the charger and turn on the laptop and check.
If it starts OK there may be a message about the date and time being incorrect. This is normal as the BIOS has been reset. Once the D&T have been adjusted, the message won’t appear the next time the laptop is started.
If the error code is still there, then commiserations, as there is a problem on the systemboard. You may either have to find the schematics for the systemboard and try to work out what’s wrong or contact a reputable, professional laptop repair service.
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Hi @jayeff
your solution helped me as well! Many thanks for your effort in replying and supporting, here. Very appreciated.
(HP Spectre X360)
i did all and yet it is not working
My hp laptop ( da-1058tu) doesn't have an RTC battery on the motherboard, I have double-checked it, how to replace the CMOS battery if the laptop doesn't have one on it?
The "cmos" battery voltage is supplied by the main battery
Try disconnecting the charger (if connected), removing the battery from the systemboard and then holding the power button operated for 30 seconds. and release it.
Here's the maintenance and service guide taken from the support page for your model.
Go to p.41 to view the procedure to remove the battery
Reconnect the battery, re-assemble the laptop, reconnect the charger and check if it turns on OK.
tengo una laptop hp stream 14 cb111wm q enciende el led del caps lock 5 veces largas y 3 cortas pero no encuentro como reparar la enciendes y no da video pero cuando la apagas se ve un pantallazo negro como q apago y no tiene cmos ni pila ayuda plis
Rep: 498,8 Tsd.
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Hi @faithsmith
Try a power refresh and see if that works but it may not.
Disconnect the charger from the laptop (if connected) and then open the laptop and remove the battery.
Here's the maintenance and service guide for your laptop.
Go to p.32 to view the procedure to remove the battery.
Once it is removed, press and hold the laptop's power button for a full 30 seconds and then release it.
Reinstall the battery, re assemble the laptop, connect the charger and check if it now turns on OK.
If it still doesn't work, then there's a problem on the motherboard and further testing using the schematics for the motherboard would be needed to find out what's wrong.
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Step 1: Disconnect and reset your memory module
Step 2: Perform a Windows Memory Diagnostics Test
While the problem may appear to be resolved by resetting the memory sticks, it's worth running a diagnostic test to determine if your RAM is defective.
Answer Source - hp caps lock blinking codes
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Visit a technicial yo flash your bios as the last option
I have a hp model number 14-fq0046nr. It blinks 5 long white 3 short white
Ive read all the comments but i still dont think i know what to do . So i take the bk off right ? Then what ? Oh im confused here someplz help me im not that tech savy
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9 Kommentare
5time caps lock bilinking but no on display
von Satish Tiwari
tengo una laptop hp stream 14 cb111wm q enciende el led del caps lock 5 veces largas y 3 cortas pero no encuentro como reparar la enciendes y no da video pero cuando la apagas se ve un pantallazo negro como q apago ayuda por favor
von Reykel Lugo
HP Pavilion 15 Series caps lock blinking 7times long and 4 times short please help me any one
von rajendra Singh
I have the same problem whet my "omen hp"
von Oubayd
I'm looking to do a power reset, so I've opened up the device, but where is the coin battery?
von Al Davis
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