Ask for Xiaomi pocophone f1
I can't hear incoming calls well, the volume is very low even though the volume is turned up
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elsayed.eps45 you did nto tell us how it sounds like with a headset. Anyhow, this could be a speaker issue and you may consider fixing it. To get into your phone use these guides Pocophone F1 and/or check something like this video to work on it.
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