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will only dispense hot water

My Keurig Elite will only dispense hot water. I’ve descaled & cleaned everything, including the bottom needle (used a paper clip etc per YouTube videos & forums) and it still only dispenses hot water. Any new suggestions? Thanks!!

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Anna-Maria Houin it does puncture the K-cups top and bottom?

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does it punter the capuls or cups of coffee? i don't have enough info plz pervade more ill be here 8am to 9pm so sorry if it takes me awhile I'm interning

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