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2 No internet connection laptop
Hello, my friend computer started to act weird recently, many random popups started to appear with random letters wrote on them, and the internet stopped working.
I figured out later that the popups where caused by a program that the company use to exchange information, but disabling it didn't repair the connection problem.
In the device manager, I can see that it detects the wifi card (Qualcomm....) without any icon error, and inserting the RJ45 cable directly didn't work either, the computer behaves like there's no network peripherals.
Ist dies eine gute Frage?
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Hi,
What is the status of the Realtek PCIe FE Family Controller?
Right click on the entry > Properties > General tab > Device status box.
Does it say "This device is working properly"?
von jayeff
I cannot verify this right now but if there was a problem, a warning icon will appear next to the peripheral.
von Vertinhol
@vertinhol
It never hurts to look ;-)
If it says that it is working OK then you know that the LAN controller can communicate OK with the BIOS/OS and since it doesn't work externally it may be a hardware issue i.e. RJ45 socket or associated components.
If the motherboard is a Wistron Starlord13_R - 15296-1 then here's a link to the schematics that may help. Unfortunately you have to buy it but I couldn't find any free downloads. You may have better luck.
von jayeff