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Released in January of 2020, the Dell XPS 13 9300 is physically very similar to previous models but has optional upgrades for graphics and the processor.

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2 Amber 4 white light flashing. I know it is a memory/RAM failure

Question is what data would be lost because I done a software update and then it lost power and when I turned it on the lights started flashing the code, doesn't the RAM only hold OS and not my saved files?

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@craig77 your RAM does really not store anything other than data and programs etc. that you are currently using. RAM Temporary Storage. RAM stores data and programs that are in active use. YouR OS or your saved files etc. is not stored in RAM at all. Your computer needs the RAM to process data but not to store data.

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Thank you very much, very much appreciate the reply to my question.

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Yes data is stored on your hard drive - nothing to do with RAM

Unfortunately on this model the RAM is soldered in?

Important! Backup your files before sending the laptop to Dell. This page shows how to remove drive.

Dell XPS 13 9300 SSD Replacement

You will need another computer with either a compatible slot or an external USB case and backup software. There are several freeware backup apps on the Web.

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Thank you very much, I appreciate the answers given. I just don't want Dell saying we have lost your files when I send my laptop for the motherboard to be replaced.

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Hi @craig77 ,

Important! Backup your files before sending the laptop to Dell. This page shows how to remove drive.

Dell XPS 13 9300 SSD Replacement

You will need another computer with either a compatible slot or an external USB case and backup software. There are several freeware backup apps on the Web.

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Thank you very much Mike!

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Craig wird auf ewig dankbar sein.
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