I forgot my lock screen pin.
I forgot my lock screen pin. how can I get into my phone?
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Hi @jenaspage2
If the remote unlock option has been enabled on the phone then the screen lock could always be unlocked remotely via the user's Samsung Account or Google account remote unlock feature. This is if there is a Samsung account or a Google account associated with the phone of course..
If you can't remember the user ID and password for the account then a hard reset will lock you out as well due to the FRP lock being enabled by the reset. You will then have to bypass it to access the phone but your data will have been erased by the reset and will be lost, unless you have done a recent a backup
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The only option is unfortunately to do a hard reset of the device.
Good luck!
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