The eighth generation model of the Passat was introduced in November 2014 in Continental Europe and in January 2015 in the United Kingdom as a four-door saloon and estate.
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Hi @joedinatale,
What is the year model of the vehicle?
Does the vehicle have a key lock cylinder in the driver's door?
If so does the key insert OK into it?
If it doesn't it may be a faulty key.
If it does it may be a faulty ignition lock cylinder.
Have you got a spare key that you can try?
von jayeff