Horizon Hobby refuses to send parts
I have been trying to order a very simple part for the repair of an electronic transmitter manufactured by spektrum rc (now owned by Horizon Hobby).
They continue to demand that the item must be sent in, but I have already removed the broken part and it only required removal of 6 screws. I live in NY and I know we passed a bill recently that requires some level of compliance in providing replacement parts.
Does anyone have any recommendations for how to give Horizon a little push in the right direction? It would be ridiculous and wasteful to send the whole unit in for such a simple repair.
Ist dies eine gute Frage?