2 
2 Screen Stains that won't go away
My flatmate used my new MBP 15" Retina today, got finger stains on it and then went to clean it. They say just with tap water, but there are stains all over the screen like a smudgy mist that won't come off - i think they used some kind of washing up liquid or soap.
I've tried a micro fibre cloth, and special bought lcd cleaner, but its not worked, the smudges are all there still.
What is the best way to get rid of them if it is caused by some kind of soap? OR am i looking a paying for a costly replacement?
Please help!
Ist dies eine gute Frage?
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Sorry to heat that.
But if it doesn't come off, it is probably not something ON the screen, but rather the AR or anti-glare coating coming OFF. If that is the case it it non-reparable, will only grow and to fix it the screen case must be replased - something that is not covered by warranty... still as of late January 2015, Apple refuses to address the problem. Replacement will cost you something like 1/3 of the original price.
See this link and please contribute if you share this problem: https://discussions.apple.com/thread/606...
Wkr
Joakim
von dasfs345g4rg
I have same problem top around the camera. Tried everything listed here but did not remove it. My Mac Book is only 8 months old; never been out of the house.
I will still take to Apple Store and see what they say.
von Paul Sanders
UPDATE Send your complaint with attached picture of your screen to Elaine Embrink, Relations Executive EMEIA, eembrink@apple.com
It is important that everybody writes to Elaine. For Apple does not recognise this as a general problem, ONLY as something affecting individual users. And as long as they do this, they can distance themselves from it. Therefore we must ALL complaint individually - and it must continue.
von originalmachead
A useless exercise in futility. Sent email with details; no acknowledgement or reply. Others have said same. They do not care and are not going to replace without a Class Action suit. I am really disappointed about Apple.
von smokehouse54
I had the same problem, had. My MacBook Pro Retina 2012 15" had smears on the screen that wouldn't go away with water and careful cleaning, so I thought what the heck, it's glass, I'll clean it like glass. That was a mistake, the anti-reflective coating on the display is extremely fragile and of course some of it came off when I cleaned the display.
After half a year of back and fourth with Apple for several other problems with the Notebook, Apple replaced the entire motherboard after it overheated and I decided it was worth paying for a new display - so I bought one online, as Apples price is around 800€ and you can get replacement screens for the notebook starting at 250€. Once the Notebook was 90% a new notebook I sold it and decided I would not buy one again. I'm using an iMac and an iPad these days, despite needing a notebook on the go.
If you have to use a Notebook, buy the retina and immediately before you boot it even once, apply a screen protector that sticks though static charge.
von Wenzel Massag
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