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Troubleshooting ¶ 

If you're having trouble with your Amazon Tap, check out our Amazon Tap Troubleshooting page!

Background and Identification ¶ 

The Tap is Amazon's first portable product to feature Alexa Voice Search. When connected to a Wi-Fi network, Tap has the same Alexa-powered features as the Echo and Echo Dot. The Tap comes with a charging cradle, as well as a microUSB port for on-the-go charging. It can be identified by its five status LEDs on the top side, microphone-activation button on the front face, and charging contacts on the bottom, as well as its model number: PW3048KL.

Technical Specifications ¶ 


  • Wi-Fi: Supports Wi-Fi networks or mobile hotspots that use 802.11b/g/n
  • Bluetooth: Advanced Audio Distribution Profile (A2DP) support for audio streaming
  • Audio/Video Remote Control Profile (AVRCP) for voice control of connected mobile devices

Audio: Dual 1.5-inch drivers and dual passive radiators for bass extension

Battery Life: Up to 9 hours of continuous playback


  • Size
    • Amazon Tap: 6.2" x 2.6" x 2.6" (159 mm x 66 mm x 66 mm)
    • Charging Cradle: 0.6" x 2.6" x 2.6" (15 mm x 66 mm x 66 mm)
  • Weight
    • Amazon Tap: 16.6 oz. (470 grams)
    • Charging Cradle: 3.8 oz. (109 grams)

System Requirements

  • Wi-Fi network
  • The Alexa App is compatible with Fire OS, Android, and iOS devices and also accessible via your web browser.

Additional Information ¶ 

Amazon: Official Page

Wikipedia: Amazon Echo

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