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Altec Lansing Mini Lifejacket 2 Troubleshooting
This troubleshooting page will help you diagnose problems with the Altec Lansing Mini Lifejacket 2, identified by model number IMW477.
Device won't connect via Bluetooth
The speaker will not connect to any devices through bluetooth.
Audio source is not bluetooth compatible
Make sure the hardware and software are working properly by making sure they connect when prompted. If the audio source says that it is not compatible then turn the device off in order to reset the bluetooth on the receiving device.
Speaker is not in discoverable mode
Make sure that the speaker is in discoverable mode, denoted by the blinking blue light on the front of the device.
Device is out of range
Make sure the speaker is within 30 feet of your bluetooth device when attempting to connect.
Speaker is paired but connection is failing
If your speaker was successfully paired but the connection is failing, make sure that the speaker is within 30 feet of your bluetooth device and no large objects or walls are obstructing it. Try to unpair the devices, then reconnect them.
Faulty bluetooth antenna
If the device seems to be functioning normally but refuses to pair with other devices, the bluetooth antenna may not be receiving a signal. In this case, you may wish to follow our circuit board replacement guide.
Device won’t charge/turn on
The speaker will not charge or turn on.
Faulty power cable/charging port
Check if the speaker is charging when you plug it through the charging port, denoted by a steady red light located at the center of the speaker. If the speaker is not charging there may be a problem with the charging port or the power cable. Try a different power source or a different cable. If the problem persists, consider replacing the charging port using our back panel replacement guide.
If the device appears to be charging but won’t turn on, the battery may be dead. To replace the battery, follow our battery replacement guide.
Device emits strange sounds
The speaker emits buzzing, distortion, or hissing sounds.
A possible reason for the device emitting weird sounds could be because the volume is too high. If that is the case, you are hearing an audio pop which occurs when the sound is too high. Adjust the volume in this case. Another possibility is that the audio itself is faulty. Check the audio quality on another device to make sure it is alright.
The wireless range of the device is 30 feet. To avoid audio disruptions, place the speaker within the range of the device it is connected to. If it emits distorted sounds such as static or fuzz, make sure that there is no large object in between the speaker and the device it is connected to.
Speaker is faulty
If the device continues to emit strange sounds, check the signal through both bluetooth and the auxiliary cable. If both are working properly and the problem still exists, then the speaker may be faulty and needs to be replaced. In this case follow the link to below to check out our speaker replacement guide.
Device loses charge quickly
The speaker’s battery won’t hold charge for the advertised 10 hours.
To check if your device has a faulty battery unplug it and see if it stays charged for a prolonged period of time. If the device does not stay charged then you may have a faulty battery. To replace the battery, follow our battery replacement guide.
When the device is fully charged make sure to unplug it from the charging source. The battery’s lifespan could be shortened if overcharged multiple times.
Audio won’t play when device is turned on
The speaker is powered on, but won’t play audio.
Volume isn’t turned up or device is muted
Make sure your audio source is not muted and its volume is up. Press the + button on top of the speaker to increase its volume.
Speaker isn’t connected over bluetooth
Check to make sure your bluetooth device is turned on and is discoverable. A blinking blue light on the front of the speaker means it is ready to make a connection. A steady blue light means the speaker is paired. Make sure the speaker isn’t already connected to a different device.
Auxiliary cable connection is faulty
If the speaker won’t play audio through the 3.5mm auxiliary port, the cable may be faulty. First, test the speaker’s connection through bluetooth, then through the auxiliary port. If the problem is only present in the auxiliary port, make sure that both ends of the cable are properly connected. If possible, test the connection with a different 3.5mm cable. If a new cable does not fix the issue, the auxiliary port itself may be defective.
Speaker is faulty
If the issues stated above do not help, then the fault may be with the speaker. Symptoms of a faulty speaker may be very quiet or muffled audio, or none at all. In that case, the speaker will have to be replaced. You can do this by following our speaker replacement guide.