Canon Powershot A3300 IS Troubleshooting

The screen does not turn on

If you do not see a green light flash (next to the right side of the screen) when you turn on the camera, there may be an issue with the battery. Make sure the battery is charged, working and properly installed. To ensure the battery is charged place the battery in its charger. If the green light is showing on the charger, then the battery is charged. Note: if you know that it was not already fully charged the light should not already be green and may take approximately 1 hour and 30 minutes to fully charge. If you have noticed a significant decrease in the time the battery lasts, this may signify you need to buy a new battery.

After ensuring the battery is fully charged and in working order, install the battery into the camera making sure it locks into place with a click. For more detailed instructions please see Battery Replacement guide. Finally, turn the camera back on. If the problem still persists there might be possible internal damage.

If the camera has been dropped or too much pressure has been applied to the screen there is a possibility that the screen has incurred internal damage and needs to be replaced. Please see LCD Display Replacement guide for directions on how to replace the screen.

The screen does not turn on or no blinking light next to the menu button

If you do not see a green light flash (next to the right side of the screen) when you turn on the camera, there may be an issue with the battery. Make sure the battery is charged, working and properly installed. To ensure the battery is charged place the battery in its charger. If the green light is showing on the charger, then the battery is charged. Note: if you know that it was not already fully charged the light should not already be green and may take approximately 1 hour and 30 minutes to fully charge. If you have noticed a significant decrease in the time the battery lasts, this may signify you need to buy a new battery.

Make sure battery is fully charged

If the screen is unresponsive, please refer to the unresponsive troubleshooting guide. However, if the screen turns on for a few seconds and then shuts down please try the following steps. Please Hold the power button for 2 full seconds. There may be a potential disconnect between the power button and the power source, therefore the screen may be unresponsive. If this does not resolve the issue, wiggle the power button and hold the power button for 2 full seconds again.

Screen flashes but camera fails to power on

If water reaches the inside of the camera, it will fail to power on. In order to prevent further damage, please keep the camera powered off and place it in a bowl of rice or cotton. This will draw the water out of the camera. After 24 hours, please remove the camera and attempt to power the camera on again.

Screen cannot produce image and screen is unresponsive

Try resetting the camera by pulling out the battery, reinserting, and powering back on. If condition persists, LCD screen needs to be replaced. Please refer to LCD Display Replacement guide for the LCD replacement guide.

Attempt to replace LCD screen. If the camera does not produce the desired image, there may be a motherboard failure. Please replace the mother by referring to Motherboard Replacement guide.