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- Device Will Not Turn On
- Label Will Not Print
- Faulty Keys
- Software Will Not Install Properly
- Label Not Cutting Correctly
No matter what you do, you can't get your LabelManager to turn on.
Make sure to press and hold the power button to turn the device on.
If your LabelManager won't turn on, you may have a drained battery. Simply charge or replace the battery pack.
It is possible that nothing appears to be happening because the display is bad. If your LabelManager prints fine but you don’t see anything, it is possible the display is damaged and needs to be replaced. Click here to go to the replacement guide.
No matter what you do, the labels won’t print.
If your LabelManager won’t print, make sure the label cassette is correctly inserted. Open the cartridge compartment and check the cassette.
If your LabelManager isn’t printing but the cassette is properly inserted, check label cassette to see if it is empty. If it is, the cassette needs to be replaced.
Check label cassette to see if it is jammed. If it is, remove the jam by taking out the cassette and make sure the label passes smoothly before inserting.
It is possible that the printhead is dirty and needs to be cleaned with a special brush that comes in the packaging or a cotton swab. Take it and brush off the dirt on the printhead.
The keys don’t seem to be working properly. The letters aren’t typing smoothly.
The keys are sticking and needs to be replaced or thoroughly cleaned. Please follow this link to a guide for replacing the keyboard.
The keys take more force to push then it should and needs to be checked. The keys are most likely being obstructed or broken and needs to be looked into. Please follow this link to a guide for replacing the keyboard .
When you try to install the computer software, you receive an error message, or the software seems to install correctly but doesn’t function correctly.
The system doesn't have the necessary requirements needed for the additional software. Check the website to find out which of the requirements your computer doesn’t have.
If the software installs but doesn’t function correctly, uninstall and reinstall the software again. If is still doesn't work, call tech support.
When cutting the labels, it doesn’t come out straight.
Properly clean blade from time to time to maintain its good condition. You can use the brush provided in the device box.
The blade could be chipped or dented. If this is the case then you might want to send the device back to the Dymo company where they would repair the cutter for you.