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HP rp5700 Troubleshooting

Desktop Won't Turn On

No humming fan noise and no light on the front panel signaling that the desktop is on.

Hard Reboot

Hold the power button for ten seconds

Check to Make Sure That the Desktop is Plugged In

Double check to make sure you have the right connection plugged into the correct port on the desktop and into an outlet.

Faulty Cable

Check that the cable has no exposed wires or no distortion to the cable; check prongs.

Check Power Outlet

Test appliances that work with the outlet. If the outlet doesn't work check the circuit breaker.

Bad Power Supply

Click this link to view how to remove the power supply from the computer.

HP rp5700 Power Supply Replacement

Power on But No Present Image

The lights on front panel are flickering and/or solid and you can hear the fan humming.

Bad Connections

Make sure the blue cables are plugged into the correct ports of the computer and monitor.

Bad Monitor

Plug in a working device into the monitor to make sure the monitor is working.

Bad Motherboard

If your monitor is still not working, click on the link to replace your motherboard.

HP rp5700 Repair Motherboard Replacement

Windows Loading Screen Does Not Appear

The hp loading screen and a black screen with writing appear.

Reset BIOS (Preloaded Firmware on motherboard)

BIOS settings can be reset by following this guide and removing/replacing the internal motherboard battery.

HP rp5700 Repair iOS battery Replacement

Bad Hard Drive

Faulty hard drives can range from not working at all to operating slowly. Click here to replace the hard drive.

HP rp5700 Hard Drive Replacement

Mouse and Keyboard are Not Working

Unable to move the cursor and/or click on anything and the keyboard functions don't work.

Check the Connections

Make sure the USB connections are plugged in correctly.

Brocken Mouse and Keyword

Test the mouse and keyboard into a working computer to check to see if the devices are working.

Bad Ports

Use another working device to test the port by plugging in the working device into the port.

Replace the Motherboard

If the ports aren't working, follow the link to replace your motherboard.

HP rp5700 Repair Motherboard Replacement

CD Drive Does Not Work

Either the computer isn't reading the disk or the drive doesn't function.

Disk Not Reading or Tray Not Opening

Restart the computer and see if the problem is fixed. If not, click this guide to see how to remove/replace the optical drive.

HP rp5700 Optical Disk Drive (CD Drive) Replacement

External Device and Connection Problems

Audio isn't working or USB and Ethernet connections are failing.

Check Connections

Make sure that respective devices are connected to the proper ports.

Audio cables should match their desired colored ports.

Update Drivers

Make sure all of the software updates for the computer, such as the audio drivers, are up-to-date. These links can be found on this manufacturing website.

Faulty Devices

Double check that the speakers and the ethernet cable, as well as other connections, are working by plugging them into a working computer/laptop.

Faulty Motherboard

If none of these solutions solve your problem, link here to replace the motherboard. HP rp5700 Repair Motherboard Replacement

If you using the phone cable, click this guide to replace the correct component card.

HP rp5700 Extra Internal Cards Replacement

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