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  1. Das Smartphone prüft auf unerwünschten Widerstand an zwei der Pins der USB-C Ladebuchse am Handy. Wenn Wasser oder zu viel Feuchtigkeit vorhanden ist, wird eine Warnung und ein Audiosignal ausgegeben - und das Aufladen deaktiviert.
    • Das Smartphone prüft auf unerwünschten Widerstand an zwei der Pins der USB-C Ladebuchse am Handy. Wenn Wasser oder zu viel Feuchtigkeit vorhanden ist, wird eine Warnung und ein Audiosignal ausgegeben - und das Aufladen deaktiviert.

    • Die Feuchtigkeitsprüfung wird jedes Mal durchgeführt, wenn das Ladekabel eingesteckt wird.

    • Salzwasser oder Wasser mit Chlor sind absolut nicht gut für den Anschluss. Sollte es doch vorkommen - LADE NIEMALS ÜBER DIE BUCHSE. Trockne und reinige sie vor dem Aufladen. Das kann die Buchse / das Smartphone retten.

    Its been months but it doesn't charge due to moisture detected

    lushaba iqbal - Antwort

  2. Um das Problem zu beheben:
    • Um das Problem zu beheben:

    • 1. Nutze Druckluft, um (sanft) in die Buchse zu blasen und Feuchtigkeit und losen Schmutz zu entfernen. Alternativ nutze ein Röhrchen und blase direkt in die Buchse.

    • 2. Reinige den Anschluss mit sauberem Wasser und Taschentüchern, die in schmale Streifen geschnitten wurden. Tropfe Wasser vorsichtig direkt in die Buchse und entferne sie wieder mit den Taschentuchstreifen.

    • 3. Lass es trocknen: Lass die Buchse für 6 Stunden in Ruhe, so dass sie trocknen kann vor dem Laden. Es ist ok, das Smartphone zu nutzen, solange es nicht geladen werden muss.

    • Wenn Aufladen dringend notwendig wird, nutze ein Induktionsladegerät (S9+).

    • Achte darauf, dass der Stecker des Ladekabels mit Salz oder Rost kontaminiert sein kann. Er muss also vorsichtig gereinigt werden wie oben beschrieben. Andernfalls kann es auf das Handy übertragen werden und das Problem erneut hervorrufen. Oder führt zu Problemen während es am Smartphone angeschlossen ist.

    Will the alert go on away on it's own?

    Tlou Maphosa motsinoni - Antwort

    Mine did not go away, even after several hours and then a half hour blowing on it with a hair dryer. Ended up spraying it with electrical contact cleaner and it went away immediately.

    Albert Einstein - Antwort

    Do you think a tad bit of bulb grease on the charger would work?

    aaron.leigh -

    Tried all of these steps and others. Nothing worked until I look a piece of paper towel, 99% Isoproyl alcohol and a fiberglass brush. Cleaned the connection in the phone and the cable , and boom. Instant repair.

    Dwayne Dixon - Antwort

    I was able to fix this issue for a customer and all I did was clean the charge port free of lint. This may not work in every situation, but its definitely worth a try if you’re trying to avoid buying a new phone.

    Jenny Lawson - Antwort

    Everyone is ignoring the fact that most of the errors are not caused by actual moisture, but faulty software or hardware indicating moisture when none is present. The error goes away when something changes in the software/hardware but has nothing to do with all the measures taken by the user. Very frustrating.

    Bernie Kenner - Antwort

  3. Nachdem du vorigen Schritten gefolgt bist, hilft dir folgender Beitrag beim Lösen des Problems. (Englisch)
Abschluss

Keine Ladefunktion bei feuchtem Anschluss.

9 weitere Nutzer haben diese Anleitung absolviert.

Besonderer Dank geht an diese Übersetzer*innen:

100%

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Carsten Dahl Hjarup

Mitglied seit: 04.11.2013

1.560 Reputation

5 Anleitungen geschrieben

The alert go away on its own, when the connector issue is not present anymore.

However it is strongly suspected that the same mechanism is active inside the phone, so it screen is broken

or the sealing on the phone is not working anymore - it could be moisture inside the phone that cause the issue.

If this happens, I would leave phone on a heat source (radiator etc.) to dry out , at about 30-40 DEG C.

If someone have more info or experience on this topic, please leave in the comments :o)

Carsten Dahl Hjarup - Antwort

I have a S9, it is showing the moisture problem and my battery is dead, can not charge it, I live in Zambia and do not have an Samsung repair shop close to me, is there anything else I can do to fix?

Christo Deysel - Antwort

same did you fix the issue?

RadiusThinker -

Press volume down and power key at the same time and then have someone put in the charger for u release when phone starts to charge

Kurtney Flavien -

It is showing the blue droplet when inserting the charger and also to remove the charger, and it was not in contact with any liquid at all.

Christo Deysel - Antwort

I would try cleaning procedure of connector anyway.

Carsten Dahl Hjarup -

Christo, you can always charge your phone with wireless charger. My gf is having the same issue but she can charge with a wireless charger!

Shaikh Shiban Qureshi - Antwort

first clean out with tiny piece of paper then ask anthony and chris to have man talk make sure teyyre being very intense

LINCOLN IBIE - Antwort

It seems some high quality usb c cables causes the problem. Faling back to the original cable solves the problem.

Eelco de Graaff - Antwort

The problems are due to using the wrong charger. I too have this problem and my phone / charger has been no where near water.

You should not have this problem if you use the correct charging lead.

Shelly Fox - Antwort

I am using the charger that came with my phone! Never near water! Same warning. Ugh.

laurie.johnson -

I got the same problem. My S9 got wet, then I rechearged normally and it worked. The day after I got the known message and I couldn’t rechearge the phone. I used a hairdryer and it didn’t work. I thought maybe the phone got some soap on the pins so I put it in water and moved it so soap was gone. Then I dried it and it didn’t work. Then I powered it off, put it in charge and then repowered it on and the message was gone.

Andrea - Antwort

I left mine in front of a fan overnight then sprayed the port with canned air. I then cut thin strips of paper towel and dabbed them in the port. Problem solved. It is now charging 12 hours later…

smurfrsurfr - Antwort

All i did was use a dab of hand sanitize on a piece of tissue rubbed it back and forth, i guess the sensor reminded me of my old school Sega. Blew in it … had the error for like 3hrs up until then. Shut down my phone and plugged into the charger

Quincy Gerald - Antwort

My son dropped my phone down the toilet and it was working all day battery died and now it won't charge comes up with a blue droplet and moisture detected what can I do

shonaallwood - Antwort

I almost am having the same problem. Its been going on for a while now. The first time it happened my phone was dead and i had to purchase a wireless charger… only to find out that it was still working fine once the phone had some charge in it. Now currently it is happening again with no moisture anywhere near the phone. It seems to happen every time my phone dies.

trandaman92 - Antwort

Happens whenever my phone dies. I don’t have a wireless charger. But this is not a moisture issue.

geeta - Antwort

clear the data and Cache from your USB and will fix problem

John Ross - Antwort

My suggestion to those who had no luck with these supposed solutions and what ultimately solved my problems,

1) Open Settings

2) Select”Apps”

3) Open the menu in the top right corner of the screen using the three dots

4) Once menu is open select”Show System Apps”

5) Scroll down to, if sorted alphabetically, the ”D” section

6) Locate “Device Health Services”, Force Stop and then Disable this.

In my case and hopefully yours, Fixed!

My Phone is a Galaxy S9 Plus FYI

Willis Guy - Antwort

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