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Launched on November 2014, the HP Stream 13 is a thin unibody Windows® laptop priced to compete with Chromebooks and the entry level MacBook Air.

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Cant turn on stays on on one screen

My laptop wont turn on and stays on hp sign

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@probs I am confused by your question. If it does not turn on how can I stay on HP sign? Do you mean it does not load and hangs on the Splash Screen?What have you checked? What OS do you have?


@oldturkey03 I think he means it freezes on the hp startup logo...


@oldturkey03 I think he means it wont go on to the desktop


But either way only way to be sure is to ask @probs


@cam2363 and Aiden Baker, I agree with both of you. I think that is what the OP is describing but I do like to make sure, before we all try to answer something that may no be helpful. Thanks for staying on top of it.


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@probs , Jose, HP Stream 13 stays on hp sign. HP recommends you try/perform a clear CMOS, 1st link below will give more info. and take you through the steps. If still not working properly perform a hard reset 2nd link below has the info and instructions on how to hard reset your HP Stream 13.

Good luck. I hope this helped you out, if so let me know by pressing the helpful button.



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Often, a motherboard will display its "branding" splash-screen, immediately after power-on.

Then, when the motherboard loads the operating system from the disk-drive,

the operating system will display its own splash-screen.

If the former, maybe it is your disk-drive that is not reporting "ready" immediately after a power-on event.

It's reporting that it is present, but it's not "ready" to be booted from.

So, the first splash-screen remains visible.

Google-search for "download free SPECCY".

Download, install, and run this diagnostic tool.

Navigate to the "storage" section, and expand the 'S.M.A.R.T.' section.

The 'S.M.A.R.T.' capability is built-in to the disk-drive, to measure many conditions about the disk-drive's "health",

and SPECCY will give you a report about those measurements.

Is there anything in that section that is not reported, in green-coloured text, as 'Good' ?

Run SPECCY twice -- once when your computer is running, and save its report.

Then, power-off, power-on, and, if necessary, power-off, power-on, until Windows starts.

Rerun SPECCY, and look for differences in the two reports.


You can follow this document to fix your issue.


If this is reported to be caused by virus, downloadmalware removal tool.

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This may or may not be helpful but try this.

1. Ensure the notebook is powered down.

2. Remove the battery and AC power.

3. Press and hold the power button for 15-20 seconds three times.

4. Replace battery and AC power.

5. Attempt to boot notebook.


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