Rep: 73
2
2
The screen on my Fitbit keeps telling me to change the clock however the watch will not charge and the screen never changes from that message. Where may I get it repaired?'' ==
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Rep: 496 Tsd.
11
384
1,5 Tsd.
Hi @emrose ,
As you know water and electronics and electricity are not a good mix.
The impurities in the water causes corrosion and provides circuit paths for the electricity which were not in the watch’s operating design and could damage the components.
First do not turn on your watch and then you need to remove the battery as soon as possible from the watch to minimize any further damage.
Then you need to dis-assemble the rest of the watch and clean all the affected parts using Isopropyl Alcohol 90%+ (available at electronics parts stores) to remove all traces of corrosion and water. Do not use "rubbing alcohol" as in some cases this is only 70% IPA or less, can contain scents and is not as effective. If you do check the label to verify the amount of IPA
Here is a link that describes the process.
As always with electronics, especially surface mounted pcb be gentle when handling and especially when brushing away the corrosion. You do not want to remove any components from the board.
Hopefully after you have done all this the watch might possibly work correctly again.
Here is a link to the ifixit guide(s) for repairing your watch
If this process seems too daunting, take your watch to a reputable, professional electronics repair service, experienced in liquid damage repair and ask for a quote for a repair. If you decide to do this, do it sooner than later.
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Rep: 43
2
Contact Fitbit and they will tell you what to do
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Fitbit will tell you to upgrade to a newer model in a sideways manner. They will answer around the question ; when you read between the lines you realize they just told you to just buy another Fitbit.
I'd try the local cell phone repair place! My local place has some amazing guys who can fix pretty much anything! Alternatively, you can try you tube for a fyi solution
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Sadly, fitbit’s solution for this is “upgrade“ to newer, crappy, fitbit that will will stop working in 1-3 years…
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